PAYE68061 - employment maintenance: movements browser: work list - redirected P45(1) forms (Action Guide)
To deal with Work List items where the P45(1) rejection has
been redirected to you, follow steps 1 - 16 below. The guide is
presented as follows
For details of how to access any of the COP and TBS functions
use the [Index of Functions] button on the left of the screen.
Data from the employer is invalid or incomplete
The computer process checks that all the required data is present on the input record. If any is missing then the whole input record is reproduced. You must
- Contact your employer for the missing information and then
- Update the browser fields with the necessary information
And where there are no other messages to consider
- Select the [Submit] button
The NINO is missing or invalid
- Use TBS Function FIND TAXPAYER first then COP Function TI to find the missing NINO using the name and / or address to search
Note: For more information on using the refined search facility see ‘Finding A Taxpayer Record’ at PAYE102000 onwards
Or
Contact the employer for the details
- If you cannot find a taxpayer record
- Treat the Work List item as a No Trace P45(1)
And
- Follow the instructions in ‘Receipt Of Form P45(1) (Action Guide)’ at PAYE61046
- If you find a taxpayer record
- Enter the correct NINO / temporary reference number in the NINO field on the browser
And where there are no other messages to consider
- Select the [Submit] button
No taxpayer with this NINO can be found at the reference shown
- Follow the instructions in ‘Receipt Of Form P45(1) (Action Guide)’ at PAYE61046except instead of using E-Form to send the P45(1) details on to the latest office
- Enter the new office number and employer reference in the relative fields at the end of the form
And
- Select the [Redirect] button
No taxpayer can be found with a matching name at the reference shown
- Follow the instructions given in ‘Receipt Of Form P45(1) (Action Guide)’ at PAYE61046
The matching record is not for the latest employment
The date the employment started is after the date of leaving shown on the P45(1)
- View the COP record and where the P45(1) relates to an previous period of employment
- Use Function MR to update the taxpayer’s record with the on screen details
And
- Delete the Work List item
Otherwise
- Contact the employer for an explanation and then
- Use Function MR if applicable to enter the details from the Work List item onto the taxpayer’s record
And
- Delete the item from the Work List
The matching record found already shows a date of leaving
- Use Function MR to check the employment record and contact the
employer for an explanation if necessary
- Follow the instructions in ‘Receipt Of Form P45(1) (Action Guide) at PAYE61046
There is an unprocessed transaction for the sub source record
- Mark the work item as working and enter a comment ‘UP
TXN’ (unprocessed transaction)
- Tell the appropriate officer that the record could not be
updated because there is an unprocessed transaction
- When the unprocessed transaction has been cleared
- Access the Work List item
And
- Select the [Resubmit] button
There is uncleared electronic mail for the sub source record found
- Mark the work item as Working and enter a comment ‘EM TO
BE CLEARED’ (Electronic Mail to be cleared)
- Tell the appropriate officer that the record could not be
updated because there is uncleared electronic mail
- When the uncleared electronic mail has been cleared
- Access the Work List item
And
- Select the [Submit] button
