PAYE68030 - employment maintenance: movements browser: work list items
A Work List item will be created if processing of the form
fails or where processing is successful but there is further action
to be taken.
When a form fails all the details captured will be shown on
screen together with the reason for rejection. This information
will enable you to
- Take the appropriate Employment Maintenance action to process the form successfully
Or
- Update the COP record manually
Where the taxpayer record has been updated successfully, there
may be further Employment Maintenance action to be taken,
acceptance or advisory Work List items are created for you to
review.
You
must work the items that appear on the Work Lists,
as they are your indication that the responsibility for the
taxpayer record is now held in your office. Failure to deal with
Work List items may delay restoration of cumulative coding which
could have customer service implications.
Work List items populate one of seven Work List types and
these can be retrieved by accessing the Work List screen. Items
will be presented in chronological order and can be sorted and
filtered using a range of criteria.
The seven different types of Work Lists within the browser
are headed as follows
- Validation Failures
- Tracing Failures
- P45(1) Rejections
- P45(3) Rejections
- P46 Rejections
- Redirected P45(1) Forms
- Further Action
The first six categories cover the instances where processing
has identified either an error with the data captured from the form
or where the taxpayer record cannot be updated.
The Further Action Work List is populated with EDI pension
notification details and items where the record has been updated
but there is follow up action to take, such as reviewing the tax
code. This Work List is subdivided into ten categories
- Review Code
- NT / IB Code
- Review Pension Code
- Pension rejections
- Pension Cases
- Deceased Cases
- Pay / Tax Discrepancy
- Review Signals
- Movement Inhibited
- Movement prohibited
For more information on reviewing these Work List entries see
the appropriate Work List Action Guide at
PAYE68071.
Items appearing on the Work Lists will also have an
identifier to indicate the source of the information as follows
- ‘P’ where the information was supplied on paper form submitted to the office
- ‘E’ where the information was supplied by EDI
- ‘F’ where the information was supplied by FBI
Notes
- Where the EDI or FBI form is rejected and appears on a Rejected
Work List when the form is resubmitted the identifier will be
changed to ‘P’
- In cases where inhibitions or prohibitions are present on a COP record that is to be moved, it is not possible to indicate whether the request was a form submitted online or one that has been captured via the browser. All of these cases will be allocated an ‘P’ identifier
If you work your online cases separately, you should consider
using both the identifier and the employer reference independently
of each other when searching for cases.
If a P45(3) captured via the browser is rejected because the
data is invalid or incomplete it may have an identifier of
‘E’ indicating that the source was EDI instead of
‘P’ indicating the source was paper. To ensure that all
of these work items are worked you must select all items with a
‘P’ or ‘E’ identifier.
To ensure that all work items are identified you may find it
more convenient not to use ‘P’, ‘E’ and
‘F’ identifiers in the selection criteria. This will
ensure that all the work items are identified and retrieved.
