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PAYE64046 - Employment maintenance: maintain employment: work item 45 - online input tax table discrepancy (Action Guide)

To clear work item 45, follow steps 1- 9. This guide is presented as follows.


Actions	Steps
Initial action	Steps 1 - 3
Update record	Step 4
Telephone the employer	Step 5
If the correct details have been entered from the P45 part 1	Step 6
If the correct details have not been entered from the P45 part 1	Step 7
If you are unable to contact the employer by telephone	Step 8
Tax table discrepancy	Step 9

Initial action

1.	Select the EMPLOYMENT SUMMARY screen to view the relevant employment
2.	View the entries in more detail by going to the EMPLOYMENT DETAILS screen
3.	Before proceeding check the CONTACT HISTORY screen to view notes and to check previous actions taken

Update record

4.	If from reviewing the record you can identify the reason for the tax table discrepancy
	Select the Edit record icon to the right of the employment
	Update the P45 part 1 information on the EMPLOYMENT DETAILS screen [Save]
	Update the CONTACT HISTORY screen to show previous details submitted (in case of future queries) and the action taken
	Close the work item in accordance with PAYE110075

Telephone the employer

5.	If you are unable to review work item 45 as further information is required
	View EBS for the employer telephone number
	Telephone the employer to clarify the P45 part 1 details submitted

If the correct details have been entered from the P45 part 1

6.	Do not amend the P45 part 1 details captured
	Update the CONTACT HISTORY screen(s), in accordance with PAYE105020, to show actions taken and the ‘tax figure from the tax table check’ as shown on the work item
	Close the work item(s) in accordance with PAYE110075

If the correct details have not been entered from the P45 part 1

7.	Select the Edit record icon to the right of the employment on the EMPLOYMENT SUMMARY screen
	Update the record(s) on the EMPLOYMENT DETAILS screen
	Update the CONTACT HISTORY screen(s) in accordance with PAYE105020, enter the previous details submitted in case of future queries
	And
	Your telephone call to the employer
	Close the work item(s) in accordance with PAYE110075

If you are unable to contact the employer by telephone

8.	Write to the employer to establish the reason for the discrepancy(s)
	Update the CONTACT HISTORY screen(s) to show a letter has been issued
	And then
	Create a work item note of the action taken in the WORK ITEM NOTES screen(s)
	Close the work item(s) in accordance with PAYE110075
	On receipt of the employer’s response
	Follow step(s) 6 or 7

Tax table discrepancy

9.	If you amend the P45 part 1 details the PAYE Service will perform a tax table check when you press the [submit] button. If a discrepancy is identified a message is displayed to either amend the P45 part 1 or raise work item 45
	Check if the correct details have been captured
	If incorrect details have been captured
	Press the [Cancel] button to return to the EMPLOYMENT SUMMMARY screen
	Select the Edit record icon next to the newly ceased employment
	Update incorrect entries
	Press the [Save] button
	If the correct leaving details have been captured
	Telephone the employer immediately to establish the reason for the discrepancy
	See steps 6 and 7
	If it is not possible to telephone the employer / pension provider
	Write to the employer to establish the reason for the discrepancy(s)
	Update the CONTACT HISTORY screen(s) to show a letter has been issued
	And then
	Close the work item(s) in accordance with PAYE110075
	On receipt of the employer’s response
	See steps 6 and 7

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