PAYE64012 - employment maintenance: employment history: prime format error messages (Action Guide)
To deal with error messages that may appear on Prime Format,
follow steps 1 - 18 below. The guide is presented as follows
| Initial action | Steps 1 - 5 |
| No trace of taxpayer record in the sub region | Step 6 - 7 |
| No trace of taxpayer record in your District | Steps 8 - 12 |
| Function cannot proceed - record in your District is not main source | Steps 13 - 16 |
| No main employment record present for this year | Steps 17 - 18 |
For details of how to access any of the COP and TBS functions
use the [Index of Functions] button on the left of the screen.
Initial action
- Check you have entered the correct NINO
- If you have entered an incorrect NINO
- Change the details in the NINO / Register No field to the correct NINO
Otherwise
- Go to step 3
- If you do not find a main source record
- Use TBS Function FIND TAXPAYER first then COP Function TI to check whether a main source record exists using NINO or name and / or address to search
Note: For more information about using the refined search facility see ‘Finding A Taxpayer Record’ at PAYE102000 onwards
- If a main source record is found
- Note the NINO, employer reference and Management Unit number on the form
And then
- Go to step 10
- If a main source record is not found
- Go to step 6
No trace of taxpayer record in the sub region
- If a main source record is not found but the information you are dealing with indicates you should have the main source record
- Use Function MS (Class 2) to set up a main source record
And then follow the instructions given in ‘Other Information Received (Action Guide)’ at PAYE64018
- If a main Source record is not found but the information you are dealing with indicates you should have a sub source record
- Use Function MS (Class 3) to set up a sub source record
No trace of taxpayer record in your District
- If a main source record is not found but the information you are dealing with indicates you should have a main source record
- Use Function MS (Class 2) to set up a main source record
- If a main source record is not found but the information you are dealing with indicates you should have a sub source record
- Use Function MS (Class 3) to set up a sub source record
- If a main source record is found elsewhere
- Use Function BG to see if yours is the latest employment
- If yours is the latest employment
- Treat the form as a P45(3) and follow ‘Receipt Of Form P45(3) And P46 Statement B (Action Guide)’ at PAYE62026 to capture the details
Note: If the form relates to an Agency worker and you find a live main source record relating to another Agency employment do not treat the form as a P45(3). Use the ‘Receipt Of Form P46 - Agency Worker (Action Guide)’ at PAYE65031
- If yours is not the latest employment
- Pass any papers you are dealing with to the Processing Office responsible for the main source record
Function cannot proceed – record in your District is not main source
- Use Function TD or TR to see what record type is held
- From the information provided consider if you should hold a
main source record
- If you should hold a main source record
- Use Function MS (Class 2) to set up a main source record
And then
- Follow the instructions given in ‘Other Information Received (Action Guide)’ at PAYE64018
- If you should hold a sub source record
- Pass any papers you are dealing with to the Processing Office responsible for the main source record
- Take no further action
No main employment record present for this year
- Check if you have entered the correct year and / or NINO
- If you have entered the incorrect year and / or NINO
- Correct the entries
