PAYE48056 - Employer returns: view / maintain BROCS: dormancy rejected by banking operations (Action Guide)
To deal with a case where Banking Operations have rejected your action to make an employer record dormant follow steps 1 - 10 below. The Guide is presented as follows.
Note: The instructions in this guide can be adapted for use prior to making an employer record dormant.
| Initial review | Steps 1 - 3 |
| Correct payment on BROCS | Step 4 |
| Payment on BROCS in error | Steps 5 - 10 |
For details of how to access any of the Employer Business Service functions use the [Index of Functions] button on the left of the screen.
Initial review
| When Banking Operations inform you that they have rejected your request to make an employer record dormant you must take urgent and corrective action to | |
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| 1. | Use Function VIEW EMPLOYER NOTES and check the employer record pad to review the information recorded |
| 2. | Contact the employer or their agent to check whether the payment is allocated correctly |
| 3. | Where the payment has been incorrectly allocated, obtain details to re-allocate the payment |
| The action you take next is based on the original action and whether the payment was correctly allocated |
Correct payment on BROCS
| 4. | Use Function AMEND EMPLOYER SCHEME HISTORY to make an entry in the Active Year field equal to the year that the dormancy indicator was rejected |
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Advise the employer that an Employer Annual Return is required for that year and establish the future intentions of the company and take the appropriate action |
Payment on BROCS in error
| 5. | Use Function OVERPAYMENT DISPOSAL or form P565 to inform Banking Operations how to re-allocate the payment. ‘Overpayment notification (Action Guide)’ at PAYE47061 gives further instructions |
| 6. | Use Function VIEW BROCS (Formats 3 Postings Summary) to check that the payment has been removed |
| When this information has successfully updated BROCS (the posting has been removed) | |
| 7. | Use Function AMEND EMPLOYER SCHEME HISTORY to enter an ‘Active For Year’ equal to the year that the dormancy indicator was rejected |
| 8. | Use COP Function ED to check that the respective employer record has been updated successfully |
| When all systems (BROCS, NPS and EBS) are in line | |
| 9. | Review any years CY-1 or earlier and set the COYO indicator as appropriate |
| 10. | Ascertain whether the Dormancy Indicator can be set for the current year |
