PAYE29011 - employer records: monthly control lists: all addresses RLS (Action Guide)


To deal with entries on the ‘All Addresses RLS’ Control List, follow steps 1 - 19 below. The Guide is presented as follows

Initial actionSteps 1 - 11
Magnetic media employerSteps 12 - 14
Later address foundSteps 15 - 16
Unable to obtain new addressStep 17
Outstanding returnStep 18
Final actionStep 19


For details of how to access any of the Employer Business Service functions use the [Index of Functions] button on the left of the screen.

Initial action

  1. In all cases you must retrieve the previous list and note the last action taken for the particular work item then scrap the previous list
  2. Use Function VIEW EMPLOYER SCHEME HISTORY to establish any of the following
  • If the employer record holds a cancellation date delete the entry from the list
  • If the employer record has been transferred out advise the new Processing Office and delete the entry from the list

Otherwise

  1. Use Function VIEW EMPLOYER SUMMARY to see if any address has been updated since the issue of the list
  2. Use Function VIEW EMPLOYER NOTES to review the information recorded
  3. Use Function VIEW BROCS to see if an updated address is now held on the BROCS record
  • If the employer record has been updated, delete the entry from the list
  1. Check if other sources show a later address that has not been entered on the employer record. For example
  • Unworked post
  • Early Morning Output (EMO)
  • Employer record pad
  1. If RLS correspondence was sent to a payroll agent on behalf of the employer, contact the employer
  2. If an agent is acting contact the agent
  3. Contact the Corporation Tax or Self Assessment section responsible for the employer
  4. If the employer record is for a limited company contact one of the directors
  5. Review the employer record pad to see whether correspondence is signed regularly by one person, and if so, contact that person

Magnetic media employer

In addition to following steps 1 to 11 to establish a new address you will need to take the following action where the employer has entered the Magnetic Media scheme

  1. Send a memo to notify the appropriate Data Centre that the employer's address is RLS
  2. Where a new address cannot be obtained
  • Go to step 17

Otherwise

  1. On receipt of the completed form
  • Forward this to the appropriate Data Centre and use Function AMEND EMPLOYER NOTES to record your actions and then file the papers in the employer record pad

Later address found

  1. Amend the address and update the indicators on the employer record and ensure that all other computers reflect the updated information. See PAYE21160 for more information

Where the later address relates to the business address

  • Use Function WORKLISTS to check the ‘Employer Address RLS’ Work list
  • If employer reference is included in the Work List delete the item

Otherwise

  • No further action is required
  1. Re-issue where appropriate the RLS correspondence to the new address

Unable to obtain new address

  1. Where you have been unable to obtain a new address
  • Use Function AMEND EMPLOYER INDICATORS to set the INSTIND(1) indicator
  • Where the list is noted w/w Banking Operations Tracing Unit (BOps TU) send a memo to the Debt Management Office to advise them of your actions and request transfer of the case to BOps TU
  • Where the list is not noted w/w BOps TU, send a form RLS104 to the Debt Management Office who will refer the matter to BOps TU
  • Note the list 'w/w BOps TU'

Outstanding return

  1. If a return is outstanding and you decide that further action will not result in the employer's address being found follow the guidance at PAYE49021

Final action

  1. After you are satisfied that all necessary actions have been taken
  • Make a brief note on the Monthly Control List of the last action taken to clear the scheme
  • Keep the list under review until the next list is received
  • Move on to the next work item

Home|Main Contents|Manual Contents

Previous Page|Next Page|Top|Menu