PAYE26011 - employer records: magnetic media: magnetic media: coding (Action Guide)
Where an employer contacts you because they have either not
received a cartridge or the cartridge does not work properly,
follow steps 1 - 4 below. This Guide is presented as follows
| Cartridge not received | Steps 1 - 2 |
| Cartridge incorrect | Steps 3 - 4 |
For details of how to access any of the Employer Business
Service functions use the [Index of Functions] button on the left
of the screen.
Cartridge not received
If an employer contacts you because they have not received their magnetic cartridge
- Check the issue period schedule (advised annually in a SCS memo)
- If the date has passed go to step 2
Otherwise
- Advise the employer of the scheduled issue dates and they should expect to receive the cartridge during that period
- If the issue period has passed contact the Online Services Helpdesk and ask for a duplicate cartridge to be issued
- Ensure any change of address (which may explain the reason for non- receipt) is given to the Online Services Helpdesk
Cartridge incorrect
If an employer contacts you because they cannot use the cartridge
- Establish if the problem relates to the cartridge itself or the information on it
- If the cartridge is damaged / unreadable refer the matter to the Online Services Helpdesk
- If the information on the cartridge is incorrect establish the problem with the employer and try to resolve it
- If the cartridge cannot be used refer the matter to the Online Services Helpdesk
