PAYE25014 - employer records: employer mailings: P9 reprint (Action Guide)
Where an employer or their Payroll Agent advises you they have not received their annual code issue follow steps 1 - 6 below. The Guide is presented as follows
| Initial action | Step 1 |
| Requests received on or before 5 April | Steps 2 - 4 |
| Requests received after 5 April | Steps 5 - 6 |
For details of how to access any of the Employer Business Service functions use the [Index of Functions] button on the left of the screen
Initial action
- On receipt of a request for a paper P9 or code list reprint you must determine how the codes have been issued by using
- EBS Function VIEW INDICATORS to determine whether FBI or EDI Indicators are set
- COP Function ED to identify if Magnetic Media Indicators are set
- EBS Function VIEW EMPLOYER PACK AND CODING NOTIFICATIONS to identify if and how paper notifications are issued
If the original issue was by PAYE Online for Employers (Internet or EDI) or magnetic media advise the employer to refer to details in the ‘Employer Information’ section of the Annual CD-ROM or Annual Employer Pack as appropriate to obtain a reprint
Otherwise, for notifications issued by paper, your next action will depend on when the request is received
- If the request is received on or prior to 5 April go to step 2
- If the request is received after the 5 April go to step 5
Requests received on or before 5 April
- Check the annual code issue period and satisfy yourself that the request for a reprint is reasonable and the original will not be otherwise received. The issue period can be found at PAYE25011
- If a request is received and you have reason to believe the original willreach the employer or payroll agent contact the employer
- Advise the employer or payroll agent of the timetable and / or any updated information regarding issue
- Request they contact you again should the form(s) P9 or coding list not be received by the deadline date
- If a request is received and you have reason to believe the original issue will not reach the employer or payroll agent go to step 3
- Ask the IT Service Centre on 0845 605 2121 to submit a request to the Service Provider Client Support containing the following details
- The correct payroll correspondence address (if an incorrect address was held on the employer record this may be the reason for non-receipt of the original)
- Your Region
- Employer’s name, including any 'for the attention of' details
- Office number
- Employer reference
- Approximate number of employees
And
- Whether the employer receives forms P9(T) or code lists
Note: All reprints will show the original issue date and will not take into account any subsequent code changes
- Where an old or incorrect payroll correspondence address is held on the employer record
- Use Function AMEND EMPLOYER SUMMARY to access Function ADDRESS SEARCH
- Update the payroll correspondence address on the employer record accordingly
Requests received after 5 April
Note:Reprints are only available up to the date of the main Budget Coding run. After this date no reprints can be provided.
- Ask the IT Service Centre to submit a request to the Service Provider Client Support containing the following details
- The correct payroll correspondence address (which may be the reason for non-receipt where an incorrect address is held)
- Your Region
- Employer’s name, including any 'for the attention of' details
- Office number
- Employer reference
- Approximate number of employees
And
- Whether the employer receives forms P9(T) or code lists
Note: Any reprint will be issued by the Processing Centre and will be in the form of current year P6s or a code list and will show the code applicable at the date of the reprint request
- Where an old or incorrect payroll correspondence address is held on the employer record
- Use Function AMEND EMPLOYER SUMMARY to access Function ADDRESS SEARCH
- Update the payroll correspondence address on the employer record accordingly
