PAYE24011 - Employer records: employer EMO printouts: cess’n / canc’n date rejection / EDI signal set (Action Guide)

Initial action

Step 1

EBS action was incorrect

Step 2

EBS action was correct

Steps 3 - 8

1.

Review the papers to establish whether or not the employer record was correctly ceased or cancelled

2.

Undo the action taken on the EBS record

• For Cessations. Further guidance is given in the Action Guides, ‘Cessation Of An Employer Record’ PAYE21031 and ‘Restarting An Employer Record’ PAYE21216 

• For Cancellations. Further guidance is given in the Action Guides, ‘Cancellation Of An Employer Record’ PAYE21016 and ‘Reopening An Employer Record’ PAYE21206 

3.

Telephone the Online Services Helpdesk and ask them to arrange for the indicator to be removed. They will need the following details

• Name of employer

• Office number

• Employer reference

• Accounts Office reference

• Date of cessation

4.

BF your papers

5.

At BF review

• If the EDI indicator (signal) has been removed from COP go to step 6

Otherwise

• Contact the Online Customer Services Teamand ask them to arrange for the indicator to be removed as soon as possible

6.

Undo the action taken on the EBS record to bring this in line with COP 

• For Cessations. Further guidance is given in the Action Guides, ‘Cessation Of An Employer Record’ PAYE21031 and ‘Restarting An Employer Record’ PAYE21216 

• For Cancellations. Further guidance is given in the Action Guides, ‘Cancellation Of An Employer Record’ PAYE21016and ‘Reopening An Employer Record’ PAYE21206 

On the following day

7.

Cease or Cancel the employer record again on EBS. This will then be accepted by COP

8.

Use Function AMEND EMPLOYER NOTES to record your actions and then file the papers in the employer record pad