PAYE24011 - employer records: employer EMO printouts: cess’n / canc’n date rejection / EDI signal set (Action Guide)
To action Early Morning Output (EMO) advising you that action
was taken on the Employer Business Service (EBS) to cease or cancel
an employer record, when the EDI signal was held on the COP record,
follow steps 1 - 8 below. The Guide is presented as follows
| Initial action | Step 1 |
| EBS action was incorrect | Step 2 |
| EBS action was correct | Steps 3 - 8 |
For details of how to access any of the Employer Business
Service functions use the [Index of Functions] button on the left
of the screen.
Initial action
- Review the papers to establish whether or not the employer record was correctly ceased or cancelled
EBS action was incorrect
- Undo the action taken on the EBS record
- For Cessations. Further guidance is given in the Action Guides, ‘Cessation Of An Employer Record’ PAYE21031 and ‘Restarting An Employer Record’ PAYE21216
- For Cancellations. Further guidance is given in the Action Guides, ‘Cancellation Of An Employer Record’ PAYE21016 and ‘Reopening An Employer Record’ PAYE21206
EBS action was correct
- Telephone the Online Services Helpdesk and ask them to arrange for the indicator to be removed. They will need the following details
- Name of employer
- Office number
- Employer reference
- Accounts Office reference
- Date of cessation
- BF your papers
- At BF review
- If the EDI indicator (signal) has been removed from COP go to step 6
Otherwise
- Contact the Online Customer Services Team and ask them to arrange for the indicator to be removed as soon as possible
- Undo the action taken on the EBS record to bring this in line with COP
- For Cessations. Further guidance is given in the Action Guides, ‘Cessation Of An Employer Record’ PAYE21031 and ‘Restarting An Employer Record’ PAYE21216
- For Cancellations. Further guidance is given in the Action Guides, ‘Cancellation Of An Employer Record’ PAYE21016 and ‘Reopening An Employer Record’ PAYE21206
On the following day
- Cease or Cancel the employer record again on EBS. This will
then be accepted by COP
- Use Function AMEND EMPLOYER NOTES to record your actions and then file the papers in the employer record pad
