PAYE21071 - Employer records: maintain employer record: employer debts - debt management review (Action Guide)

To deal with a debt-related enquiry from a Debt Management Office follow steps 1 - 4 below. The guide is presented as follows

For details of how to access any of the Employer Business Service functions use the [Index of Functions] button on the left of the screen

Initial action

1.	If you receive a
	Telephone call from the Debt Management Office go to step 2
	Form IDMS11 go to step 3

	Note: Satisfy yourself that the caller is genuine before dealing with any query
2.	If a Debt Management Office telephones to enquire about a debt you will need to
	Review the employer papers and employer record
	Provide the Debt Management Office with the information they need to
	Establish the validity of the debt before enforcement action is taken
	And
	Update their records

3.	On receipt of form IDMS11 you must
	Use Function AMEND EMPLOYER INDICATORS to set the year related indicator 87X
	Display form IDMS11 prominently in the employer record pad
	Put away the papers

4.	On receipt of form IDMS12 you must
	Use Function AMEND EMPLOYER INDICATORS to remove the year related indicator 87X
	Link form IDMS12 with form IDMS11
	Retain both forms in the employer record pad
	Put away the papers

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