PAYE20170 - employer records: set up employer record: setting up new employer records

When an employer or contractor or their agent contact the New Employer Helpline by telephone or by email facility to request a new PAYE scheme the details are captured on to NESI.

Employer Helpline staff then use EBS Function EMPLOYER SET UP to set up a new employer record, for the scheme types detailed below, whilst capturing the employer details on to NESI.

If New Employer Helpline staff identify any of the following the caller should be asked to call their responsible office

• That the employer requires a scheme type not normally set up by the New Employer Helpline
• The employer or contractor already has an employer record, live or ceased

Or

• The employer requires any more detailed information

Note: This facility to set up employer records at NESI replaces the need to fax all new employer details to the responsible office, reducing the time taken to set up a new record.

A new employer reference and Accounts Office Reference will be generated by EBS and manually transferred to NESI.

A notification is sent to the mailing contractor so that either a new employer starter pack (NESP) or new contractor pack can be issued with a NESI 8 letter. If no pack is required a NESI 8A letter will be issued giving details of the employer reference and Accounts Office Reference.

NESI and responsible off responsibilities

The New Employer Helpline will record the employer details onto NESI and then use EBS to set up an employer record for the following scheme types

• P
• PSC
• XP
• DOME
• ELECT
• EXAM
• NI
• OCPN

And

• TRONC

Notes:

When setting up a new XP or PSC scheme you must enter a ‘Date Notified’ which is the date you received the information to create the employer record

Any employer, contractor or agent who telephone the responsible office to ask about setting up as an employer for any of the above schemes should be asked to contact the New Employer Helpline at NESI by either

• A telephone call to NESI on 0845 60 70 143

Or

• Sending their new employer details to NESI through the New Employer Helpline email facility

The responsible office will deal with the following

• Any written notification received, either by post or by fax, must be dealt with at the Processing Office
• Handle any enquiries passed from NESI by fax or telephone where

• Set up employer records for the following scheme types

NESI

IRCC Employer Helpline will now use EBS Notes where an employer record is set up for a limited company, partnership or domestic (DOME) scheme type to enable additional clerical procedures to be completed. Follow PAYE20171.

Starter packs returned RLS

The return address for undelivered or unwanted NESPs and new contractor packs is now HMRC Cumbernauld, Glasgow. The returned packs will be sent to the responsible office to investigate and reissue the pack to the correct address.