PAYE13050 - Coding: coding: general principles: work item 237 - manual work item - coding
Work item 237 is a generic work item which can be manually created when further information is needed to complete a coding action. PAYE110080 provides information about when to create a manual work item.
You must only create manual work item 237 if the following conditions are satisfied
- There is no Contact History Note relating to an existing work item BF for the issue you are working
And
- Further information is required in order to update / complete a coding action
And
- There is a clear indication of an underpayment in excess of the tolerance (see PAYE105501) without the customer’s reply
How to create manual work item 237
You must follow steps 1 - 5 of ‘Create a work item (Action Guide)’, see PAYE110081.
How to review manual work item 237
You must follow steps 1 - 5 of ‘Work item 237 - review the manual work item (Action Guide)’, see PAYE13051.
