PAYE12020 - Coding: coding deductions and expenses: work item 082 - manual P2/P2X (Action Guide)
Work item 082 generated if a P2 could not be issued because the manual correspondence to individual is set.
To clear work item 082, follow steps 1 - 6 below. This guide is presented as follows
Step 1 |
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Steps 2 - 4 |
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Steps 5 - 6 |
For details of how to use any of the PAYE Service functions access the system help.
Initial action in all cases
1. |
Review |
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Note: Where the manual correspondence indicator has been migrated from COP the reason will be ‘from COP’. Check the COP history in Contact History to see what the original reason for setting the indicator was. If the reason was because of a Special output (audio, Braille, Welsh, large print) or because of a capacitor on COP, cancel the manual correspondence indicator (PAYE103065) |
Update the record
2. |
Cancel the manual correspondence indicator in Maintain Individual. For more information about indicators see PAYE103065 Always try to cancel the manual correspondence indicator, only retain the indicator in exceptional circumstances. If the indicator is retained use the SEES product to issue a manual P2 and set the Manual Issue from the drop down box in Issue Forms section on the Code Details screen |
3. |
If the manual correspondence indicator is cancelled issue P2 code notification by selecting Issue from the drop down box in the Issue Forms section on the Code Details screen |
4. |
Update Contact History |
Close the work item
5. |
Complete the work item notes |
6. |
Close the work item |
