PAYE106012 - Individual records: re-issue correspondence: work item 215 - RLS updated - review automated outputs (Action Guide)
To review any suspended output and reissue a letter or form follow steps 1 - 7. This guide is presented as follows.
Initial action
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When you receive a work item 215 notification view the details of any previously sent or suspended outputs |
| 1. |
Before proceeding check the Contact History screen to view notes to check previous action taken |
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- If notes show that an item of value is being held by the RLS Evening Team which hasn’t already been returned to the individual, contact them (This text has been withheld because of exemptions in the Freedom of Information Act 2000) at the following address, so that they can arrange for the item to be returned
RLS NIC & EO, Room BP3001
HMRC Benton Park View
Longbenton
Newcastle
NE98 1ZZ
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| 2. |
Go to the ‘Issue Form’ screen |
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Review the list of suspended forms
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When you are reviewing a work item 215 notifying you that a new address has been identified and the RLS indicator has been cleared, it is necessary to review the list of suspended forms and repayments and check the details on the individual record to ascertain whether a suspended form needs to be re-issued. |
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You must take this opportunity to review all the suspended items and any outstanding repayments |
| 3. |
View the suspended and recently sent forms lists |
| 4. |
Review the appropriate individual record screens, in the PAYE Service, to decide which forms to re-issue |
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You will need to review the reconciliation summary screen to check if there are repayments suspended and re-issue the reconciliation where the RLS indicator has been cleared |
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You should take care in capacitor cases as the individual’s output will appear in the suspended forms list even though the form has been issued to the capacitor. In these cases the form should not be re-issued to the individual |
| 5. |
Check if the manual correspondence indicator is set. For more information see subject ‘indicators’ (PAYE103065) |
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- If the manual correspondence indicator is set and you decide to use the ‘issue form’ facility to re-issue a form you must first unset the indicator in the ‘Indicators’ screen
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Your next action will depend on whether you decide to re-issue any of the suspended forms or issue a letter or form manually
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- Where you decide not to re-issue any forms - go to step 6
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- Where you decide to reissue a form using the PAYE Service follow the instructions in Action Guide ‘Re-issue PAYE Service letter or form’ PAYE106013
Or
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- Where you need to issue a letter or form manually then follow the instructions in Action Guide ‘Issue OCA generated letter or form’ PAYE106014
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Where no form is to be re-issued
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Where you decide not to re-issue any of the forms on the suspended list |
| 6. |
Use the [clear suspended items] button to clear the cases from the list |
| 7. |
Update the Contact History and / or Work Management screen noting the actions taken |
