PAYE104090 - taxpayer records: citizen identification record: RLS work list

A work item is created on the ‘RLS’ Work List when the RLS signal is set against either the taxpayer’s base address or the capacitor’s address by a TBS operator outside the office with processing responsibility for the record. A work item is not created if the RLS signal is set by an SA or NTC operator.

For the purpose of Work Lists, the responsible Organisation Unit is where responsibility for the latest main source record lies.

The purpose of the work item is to

• Prompt you to trace a current address, and to then
• Update the address in TBS Function AMEND TAXPAYER ADDRESS or TBS Function AMEND CAPACITOR DETAILS

The work item is automatically deleted if the signal is unset or the address is amended (in which case the signal is automatically deleted). The work item may not be deleted manually. Any work items over 7 days old at the review date will be deleted automatically.

When the NINO or Temporary Reference number on a record is changed by NICO Customer Validation Unit (using TBS Function AMEND NINO), any associated work item will be automatically re-referenced to show the new NINO or Temporary Reference number.

When two records are merged (using TBS Function MERGE TAXPAYER), any work items associated with the ‘merge from’ record will be automatically deleted.

Further guidance on RLS cases is available at PAYE104080.