PAYE103100 - Individual records: maintain individual details: work item 253 - PAYE Service/Frameworks - capacitor update exception (Action Guide)
Work item 253 is produced when an update to a capacitor has been sent to the Citizen Identity Database (CID) and CID either cannot find a capacitor for the individual or cannot match the one we are sending changes about to any capacitor details held for the individual.
To clear work item 253 follow steps 1 - 8. This guide is presented as follows
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Steps 1 - 2 |
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Steps 3 - 5 |
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Steps 6 - 8 |
Initial action
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1. |
View TBS to compare the capacitor details held on CID with those on the PAYE Service |
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2. |
View Contact History to see when the update was made and whether or not any subsequent changes have been made on TBS |
No update or subsequent change on TBS
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3. |
Update TBS to bring it into line with the PAYE Service. This will ensure that future updates are accepted |
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4. |
Update Contact History, see ‘Manual creation (Action Guide)’ at PAYE105016 |
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5. |
Close the work item in accordance with PAYE110075 |
Subsequent change made on TBS
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6. |
Update the PAYE Service to bring it into line with TBS. This will ensure that future updates are accepted |
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7. |
Update contact History, see ‘Manual creation (Action Guide)’ at PAYE105016 |
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8. |
Close the work item in accordance with PAYE110075 |
