PAYE103050 - Individual records: maintain individual details: work item 24 designatory data from SA - no SA link (Action Guide)
This work item is created where SA has transmitted the ‘No Repayment’ signal or the agent ‘client’ and Agent ID through TBS and no live SA link is held.
To clear work item 24 follow steps 1 - 6.
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1. |
Use the individual’s National Insurance Number (NINO) to open the PAYE Service and Unique Taxpayer Reference (UTR) to open SA |
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2. |
Check the Contact History screen to view notes and to check previous actions taken |
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3. |
Compare all records to see if they relate to the same person |
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4. |
If so, check when SA interest ceased |
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5. |
If SA interest ceased more than 1 month prior to the work item being created, contact SA Business Helpdesk as SA information should not have been sent. Close the work item in accordance with PAYE110075 |
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6. |
Update Contact History |
