Crown Servants (AG)

• From the Worklist Type field drop down list select

• 'Verification Failures' if RDC or 'E' claim

Or

• 'Incomplete Applications' if manual capture

Select the office or unit you want from the drop down list for the Management Unit (MU) field, if the one you want is not already displayed in this field. The screen will be redisplayed with the entries currently on the Work List

• Rapid Data Captured (RDC) or captured from the 'E' Portal, go to step 5

• Manually captured

• Continue to capture all the information on the claim form until you reach the Summary Information screen

• Click on the [Process] button in this screen

And then

• Click on the [OK] button, go to step 4

• Children

• Childcare costs

And / or

• Foreign employment

Note: It is necessary to establish whether there is any foreign employment as it may give an indication that foreign benefits are in payment

• Go to step 6

• Children

• Childcare costs

• Foreign employment

Note: It is necessary to establish whether there is any foreign employment as it may give an indication that foreign benefits are in payment

• Go to step 6

• There are childcare costs, go to step 7

• There are no childcare costs, go to step 8

• Is approved, go to step 8

• Is not approved. Use Function CAPTURE APPLICATION and go to the Childcare screen and delete all the childcare details

• If there are children present on the claim and the claimant is posted to an Other Member State (OMS) in the European Economic Area (EEA)

And

• The claimant or their partner are receiving family benefits from the OMS, ask the claimant for

• The rate of family benefit received

• The payment frequency of the family benefit

And

• The address of the OMS authority responsible for payment of the family benefit

• If the claimant confirms that family benefits are in payment from an OMS.  Follow the guidance Deciding Competency

• If the claimant is in receipt of foreign benefits (other than family benefits) and has not included them on the claim, ask the claimant for

• The name of the benefits they receive

And

• How much they received in the relevant tax year.  For example 06/04/2001 - 05/04/2002

• Please refer to International Telephone Codes and Time Difference and Contacting the Claimant and then go to step 9

• If there are no foreign benefits or if they have already been included as income, go to step 12

• The Average Net Rate of Exchange can be found on the Internet copy site.  To get to this site, go to

• The IR Intranet Homepage

• Select 'IR Internet'

• Select 'Rates & Allowance'

And

• Select 'Exchange Rates'

Note:  For average net euros, select 'European Union'.  For the year ended 2002, the Average Net Rate of Exchange for euros was 1.6202 to the £1.00

If you are unable to find the appropriate exchange rate, you must contact the Business Helpdesk

• Foreign benefits ÷ Average Net Exchange Rate = amount in pound sterling

Note: You must always round down to the nearest pound

Alternatively

• You can use the SEES calculator on Microsoft Excel.  This is an exchange calculator.  To use the SEES calculator

• Select 'Excel'

• Select 'SEES'

• Select 'Other calculator'

And

• Select 'Exchange rate calculator'

On form TC648 make a note of the recalculated benefits

• Use Function MANAGE VERIFICATION FAILURES

• Click on the appropriate residency verification failure to highlight it

• Click on the [Change Verification} button.  You will be taken to the Change of Status Reason screen

• On the Change of Status Reason screen enter the reason for the verification change, for example, Crown Servant

• If

• Childcare is not approved and / or the details on the Income screen have been amended, go to step 14

• In all other cases take no further action

• If Childcare costs have been deleted from the computer, enter the following message

• Child care provider details deleted - not approved, go to step 16

Or

• Any additional foreign benefits have been entered onto the computer, enter the following message

• Foreign Benefits included - £xxx.xx

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Go to step 15

• If the child benefit number starts with a 6, 7, 8 or 9, the address is

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Or

• If the child benefit numbers starts with a 5, the address is

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• If childcare is approved, take no further action

• If childcare is not approved, go to step 16

16

• Use the excel spreadsheet (manual calculator).  For further guidance follow the manual calculator instructions that have been issued

• Print out a copy of the manual calculation

And

• Put the total amount on form TC648

• Enter the difference on form TC648

• Manual calculation including child care charges is £xx.xx

• '£xxx.xx is the difference between actual award and manual calculation with childcare costs'

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

And then

Attach the print out of the manual calculation to the form TC648 and link them both with the claim form, if appropriate, go to step 21

• Send form TC695 to the claimant.  The claimant must give the form to their pay office

And, include with the form

• The amount of the claimants entitlement to tax credits as displayed on the computer

• The total manual calculation of the entitlement including childcare costs

And

• The difference between the computer and manually calculated figures

• Deciding Competency

• UK Competent - Overlapping Family Benefit

• OMS in EEA Competent