Record Manual Award For Complex Cases (Info)

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From April 2005 the European Economic Area (EEA) Team (formerly known as the Complex Case Team or the International Claims Processing Section (ICPS)) has been able to enter details of manually calculated awards for complex cases, including cross border / overseas family supplement cases on the computer using Function RECORD MANUAL AWARD. This means that it is no longer necessary for claimants to be paid manually.

The only exceptions to this are claims that are complex because of a polygamous marriage or polyandrous marriage, where there are two or more main carers for the children in the family. Payment in those cases must still be made manually because there is no facility on the computer to split payment of Child Tax Credit ( CTC) and / or Child Care Element.

It is still necessary to manually calculate the awards for complex cases and cross border / overseas family supplement cases, using the SEES Tax Credit Entitlement Calculator and to issue correspondence manually, as automated notices will hold inaccurate information.

The team will be able to record a manually calculated award for up to 3 tax credit years at any one time. That is Current Year ( CY), Previous Year ( PY) and Previous Year minus 1 ( PY-1).

When claimants have previously been paid manually, they must be advised that the arrangements for paying their tax credits will change and asked to provide up to date bank account details before their manually calculated award is entered on the computer. Once the correct award details have been entered, the payment suspension must be lifted to enable the computer to begin making payments. The computer will take into account the manual payments that have been made to claimants and will make all necessary adjustments based on the entitlement periods and tax credit amounts entered in Function RECORD MANUAL AWARD.