Nationals Of States Covered By International Agreements (AG)

• Select the ‘Verification Failures’ Work List from the drop down list for the Worklist Type field

• Select the office or unit you want from the drop down list for the Management Unit field, if the one you want is not already displayed in this field. The screen will be redisplayed with the entries currently on the Work List

• Using form TC648 returned from Person From Abroad (PFA) Team, establish the reason for the failure of the claim

• If ‘applicant not matched’, go to step 3

• If the failure is for another reason, go to step 4

• Which country the claimant is from (from form TC648)

And

• Which tax credit(s) is due. For guidance see Non European Area (EEA) – WTC only and Non European Economic Area (EEA) - CTC only. If the claimant is entitled to

• CTC only, the claimant has children and is employed, go to step 5

• CTC only, the claimant has children and is NOT employed, go to step 7

• WTC only, the claimant has children and is in work, go to step 5

Or

• WTC only, the claimant has no children and is employed, go to step 7

Note: If the claimant is entitled to WTC only and has children, he / she is entitled to any child care element and only has to work 16 hours or more per week

• Special International agreement, set manual correspondence signal

• Change of circs

• Self employed, change the number of hours worked. For example, if the claimant works 30 hours change the hours to 31 and not 29. If the claimant works 16 hours change to 17, not 15

Note: Do not make a change to hours that would affect entitlement

• Employed, change the claimant to being self employed

Note: These changes to employment status or hours worked are part of the computer workaround to enable the claim to be managed as a complex case

• Highlight the residency failure

And

• Click the [Change verification] button

• If the entitlement is for CTC only and claimant is working, or WTC only and the claimant has children, go to step 8

• If entitlement is for WTC only and claimant has no children, or CTC only and the claimant is not in work, go to step 13

• Highlight the claim you want to work and go to the Work Details screen. If the claimant is

• Employed, change the details to self employed

• Self employed, change the number of hours worked. For example, if the claimant works 30 hours per week, change the number of hours to 31, not 29. If the claimant works for 16 hours, change to 17, not 15

Note: When changing the number of hours, do not change the hours so that entitlement is affected.

• Record your action on form TC648

• Set the manual correspondence signal

• Click the [Applied] button

And then

• The [OK] button where you will be presented with the free format screen. On this screen complete the following

• Received date (use the date of claim)

• The source (paper, telephone)

• If the claim is signed

• The reason for the change of circumstances

• Click the [OK] button

• Select the correct family

• Click the [Add] button

Under suspensions available to be set

• Click on the drop down menu

• Select the reason code ‘manual payment request’

And

• Set an action date of 180 days, (the maximum that can be set). When the date expires, set another action date of 180 days. Repeat this until April 2004

• If you are unable to suspend the payment this may indicate that the claim has scored over the pre defined risk rule threshold and is being looked at by compliance. If this is so, go to step 11

• If you manage to suspend the payments, go to step 12

• Immediately provide them with the claimant’s details

And ask them to check that the claim appears on their Work List. Explain to the RIAT officer

• That the claim is a complex case

• What system workaround has been used (for example, that the claimant is showing as self employed instead of employed)

• That they must contact you prior to the Work List item being cleared, so that you can suspend the payment on the same day

If the RIAT officer contacts you because they are about to clear the work item, go to step 10

• Take two print outs of the calculation, one to file and one to pass to your supervisor

Then

• Calculate the payment profile

For guidance see Payment And Accounting For Complex Cases

• The issue date of the award

• The total award amount payable

• Details of the self employed / hours work around

• Details of the PAYE employment (employers name, address, telephone number and employee payroll number)

• ‘Complex case, claimant entitled to WTC (or CTC) only. Do not enter any details on computer, contact / refer to Manual Payments Team MU’

See the MU Table for the correct MU number

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• If

• CTC only and no work, or WTC only and no children, take no further action

• CTC only and work, or WTC only and children, go to step 14

• Advise the officer that the DWP / DSD / Job Centre Plus computer must be noted with the following message

Entitlement for WTC (or CTC) only. Do not enter any details on NTC computer, contact the Manual Payments Team through the Customs and Revenue Contact Centre on 0845 300 3900

• Inform the officer of the start date and the amount of either the CTC or WTC awarded

Note: This will ensure that the correct amount of benefit can be considered where appropriate

• Who the fax has been sent from, include the Tax Credits Office letterhead / stamp

• Who the fax is for

• Claimant’s name and NINO

• The award start date and rate of either WTC or CTC

• The direct dial number for DWP / DSD / Job centre Plus to use for any further contact

• If the notice is not returned within 16 days from the date of issue, send a reminder notice and give an action date of a further 14 days

• If after the further 14 days the notice is not returned the payments must be suspended

• If the notice is returned within the admin period of 30 days after the reminder cycle action you must restart the payments

• If the notice is not returned within the bf and admin period

• Use Function MAINTAIN HOUSEHOLD NOTES and note the following onto the Household Notes screen

'TCMZ No signed notice rtd, rem cycle and admin period expired, do not issue any further pymt'

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Issue a further notice to the claimant or appointee stating the payments have ceased

• If a notice is returned signed, Use the Function LOG RETURNED AWARD NOTICE and log the returned notice. For guidance see Logging A Returned Award Notice