Payment And Accounting For Complex Cases (AG)

To deal with payments and accounting for complex cases, consider steps 1 to 3 below. The guide is presented as follows

Initial actionStep 1
Determine if family benefits received from other member stateStep 2
Determine if UK or OMS competentStep 3
Calculate offset of arrearsStep 4
Calculate amount of CTC to be paidStep 5
Manually calculate DPPSteps 6 -7
Change of circumstances providedStep 8


click here to return to top  Initial action

1Manually calculate the payment profile. Ensure that you calculate the correct payment amounts in each entitlement period
  • Schedule the payments to ensure payment is made weekly or 4 weekly (depending on the payment cycle)
  • Calculate any arrears immediately and pay these with the first payment. If the first payment is not due (for example, because the payment is to be paid in a 4 weekly cycle and is not yet due), pay the arrears only

For guidance see Payment Profile For An Award or

For specific worked examples see

Worked example – payment profile for a revised award

Worked example of a revised award

Note: In polygamous marriages / polyandrous marriages you must calculate the entitlement to Child Tax Credit (CTC) for each partner in the claim separately

And then

Go to step 2


click here to return to top  Determine if family benefits received from other member state

2From the claim form determine if any family benefits have been paid from another member state
  • If there are family benefits paid by any other member state (OMS), go to step 3
  • If there are no family benefits paid from any other member state, go to step 6


click here to return to top  Determine if UK or OMS competent

3Determine whether the UK or other member state is competent. Follow the guidance in Deciding Competency. If the
  • UK is competent, go to step 4
  • Other member state is competent, go step 5


click here to return to top  Calculate offset of arrears

4Calculate the rate of the benefit in payment from the other member state from the award start date up to 4 weeks from today
  • Offset this amount against the amount of CTC due to give a net figure of CTC due

If the other member state benefit exceeds the CTC and Child Benefit due then no CTC will be payable for the period of the offset. CTC will be paid in full from the end of the calculated 4 week period

Note: Any Working Tax Credit ( WTC) will be paid in full from the start date of the tax credit award

Note: Where Child Benefit should be in payment but has not been claimed , the notional amount of entitlement must be used for the offset calculation

And then

  • Once the calculation is complete, go to step 6


click here to return to top  Calculate amount of CTC to be paid

5From the total Child Benefit amount for the equivalent CTC award period
  • Subtract the total of the child allowance (or other member state comparable benefit) payable for that same period
  • From the total CTC amount for the award period, subtract the total rate of Family Income Supplement (FIS) , Republic of Ireland only, for the equivalent period
  • Where the other member state does not pay a CTC equivalent, then CTC will be paid in full unless the other member state Child Benefit equivalent is greater than the UK Child Benefit in which case the difference will be offset against the CTC
  • Where the amount of UK child benefit exceeds the comparable benefit from the other member state, then Child Benefit Office will make payment for the difference

Note: Where child benefit should be in payment, but has not been claimed, then the notional amount of entitlement must be used for the offset calculation

And then

  • Once the calculation is complete, go to step 6


click here to return to top  Manually calculate DPP

6Manually calculate the payment profile and work out the correct payment amounts in each entitlement period, if appropriate
  • Set a Pay Day and schedule the payments to ensure they are received by the claimant on the payment due date
  • Ensure that any arrears due are calculated immediately and paid with the first payment unless payment is not due, for example, a 4 weekly pay cycle. In this instance only the arrears will be paid. For guidance follow the Worked example – payment profile for a revised award

Note: If you are working on a polygamous marriage / polyandrous marriage case you will need to work out the entitlement for each partner in the claim, if different members have requested to claim CTC and / or Child Care Element

7Has a change of circumstances been provided
  • Yes, go to step 8


click here to return to top  Change of circumstances provided

8If a change of circumstances has been provided, pass the new award amounts with details of any under / over payment to the team leader in the Manual Payments Team
  • If another member state is involved. Provide all the details of the original amount of CTC before the offset, as well as the amount of the CTC actually paid

Note: These details are forwarded to Revenue Finance in Worthing by the 15th of each month for monthly accounting details

And then