Complex To Complex Change Of Circumstances (Info)

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A complex case can be a claim with one of the following

• 18 or more children
   
• Tax credits claimants working 16 hours or more a week and in receipt of income-related Employment and Support Allowance ( ESA)
   
• Polygamous marriage
   
• Polyandrous marriage

The computer is not able to capture all the details of the claim and therefore, a manual payment must be issued.

If a change of circumstances is received on a complex case, the change will need to be made manually.

For example, you may receive notification of the birth of a new baby for a family which already has more than 18 children. This is a change of circumstances for a complex case, which will remain complex.