Managing Correspondence Identified As Renewals Terminated (Info)

There is an Action Guide for this subject, click on ‘Next Page’ to access it

Terminated renewals are cases where

• A reply to the Annual Declaration has not been received by the 1st Specified Date (1SD)

Or

• A reply to an enquiry about the Annual Declaration, for example, an incomplete work item, has not been received by the 1SD

And

• The case has been finalised on the information already held on the computer

When a claim is terminated, any provisional payments made for the Current Year (CY) award become a recoverable overpayment. This is because the claimant has not provided evidence, for example the full Annual Declaration, to show that they are entitled to tax credits in CY.

Following termination, if the claimant contacts us to enquire about their claim, it may be possible to restore the claim.

This guidance must be followed when correspondence is received after the claim has been terminated. An example of a piece of correspondence is a hand written letter

You will have already established in other guidance that the claim has been terminated as a result of renewal processing by the presence of the Terminated signal and / or by the issue of a Statement of Account (SOA) notice that was issued after the 1SD