Reminders (Info)

In Reply Required cases, a reminder will automatically be issued 28 days prior to the 1st specified date (1SD) where the Annual Declaration has not been received by this date or where the Annual Declaration has been received indicating a change of circumstances which has not been received.

In manual cases such as complex cases, a manual reminder must be issued.

Where the Annual Declaration has failed processing an entry has been created on the 'Unprocessed S17' Work List, a reminder may need to be issued if you have requested further information in the form of Letters and Forms on computer (LFC). If a reminder is issued and a reply is still not received within 30 days of the initial LFC and the 1SD has passed, a specialist team will force termination by using the Function MANAGE FINALISATION.

You must wait until the 1SD expires before terminating a case where the renewal is awaiting information from the claimant.

In cases where a claimant has provided an estimated income figure but not an actual one, a 2nd reminder will be sent 28 days before the 2nd specified date (2SD). If an actual figure is not received by the 2SD, the case will be re-finalised and the computer will change the estimated figure to actual.

In most circumstances one reminder will be issued prior to the 1SD except where a 2 claimant family has broken down.

In the case of a family break down in the current year (CY), a reminder is issued to each member in the family even if a reply has been received from one claimant.

If a 'Not Served' marker is present, a reminder will not be issued.

If an award has ceased during CY, a reminder will still be issued for previous year ( PY) actual income.

If a claimant has an appointee acting for them, the reminder will be issued to the appointee.