Retrieving Image Of Claim – Netherton (AG)

When dealing with a request for a scanned image of a claim, consider steps 1 – 10 below. The guide is presented as follows

1	Check that the name of the person requesting the retrieval differs from the name of the authorising manager If the authorisation is valid, go to step 2 If the authorisation is not valid, go to step 8

2	Access the system where the image has been stored and enter the relevant details (for example NINO / surname / date of birth / date of claim) to trace and retrieve the correct claim If the claim requested has been traced and retrieved, go to step 3 If the claim requested has not been traced and retrieved, go to step 5
3	Obtain a printout of the claim or, if appropriate, the specified pages and go to step 4 Note: If page 1 of the claim is annotated 'Minimum Data Set (MDS) amended' obtain a copy of the relevant page from the MDS amended Excel record
4	Record details of the claim and request (for example name / NINO / date of birth / date of claim / name of requestor / name of authorising manager) in Excel
5	Complete the form TC116
6	Keep the print of the claim and the form TC116 together
7	Return the form TC116 to the person who requested the image Note: If appropriate, send a copy of the relevant page from the MDS amended Excel document to the printout

8	Record details of the claim and request (for example name / NINO / date of birth / date of claim / name of requestor / name of authorising manager) in Excel
9	Complete the form TC116
10	Return the form TC116 to the person who requested the image