Handling Exceptional Claims (Info)

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Whilst scanning claim forms by rapid data capture (RDC) certain claims will be identified which cannot be fully captured. These exceptions are where a claim

• Fails the minimum data set

• Contains more than 8 critical errors

The RDC computer will produce a list of all claims that fail the minimum data set or contain more than 8 critical errors. The list will show the date the claim form was received. Aspire staff at Netherton will separate the exceptions and forward them to the HM Revenue & Customs (HMRC) staff at Netherton.

Minimum data set exceptions

Where the reason for the exception is minimum data set

• Try to repair the exception and resubmit the claim for scanning

Or, where you cannot repair it

• Return the claim to the claimant, providing you have a full address

Or, as a last resort

• Discard the claim

More than 8 critical errors exceptions

Where the reason for the exception is more than 8 critical errors, HMRC Netherton staff will manually capture the claim.