Suspended Overpayments Work List (Info)


When an award is finalised, a Finalised Award Notice is sent to the claimant(s). This will include information about whether the award was

  • Overpaid
     
  • Underpaid

Or

  • Balanced

If the claimant has an overpayment and they have a continuing award, the overpayment will be recovered from their new award at a rate of 10%, 25% or 100%. This is called cross year recovery.

If the claimant has an overpayment, but there is no continuing award for that family then the recovery method will be direct. This means that 30 days after the Finalised Award Notice has been issued, a form TC610 Notice to Pay will be issued to the claimant for them to use to make the repayment within 30 days using the payslip.

The ‘Suspended Overpayments’ Work List will detail cases where the recovery of the overpayment has been suspended for one of the following reasons

  • Compliance enquiry has commenced – This will be set up if there is a compliance marker prior to sending the overpayment details to Debt Management and Banking (DMB)
     
  • An appeal has been set up – This will be set up when an appeal is entered in Function MAINTAIN APPEAL
     
  • All addresses are RLS – This will be set up if there is a RLS marker prior to issuing a Notice to Pay or before notifying DMB
     
  • Award is incorrectly finalised – If an award has been finalised in error and the marker has been set in Function MANAGE FINALISATION it will suspend any recovery until it has been corrected and refinalised
     
  • Formal time to pay arrangement – This will be set if DMB set up a Time to Pay using the NTC computer
     
  • Manual remission is present – This is a check to see if the remission that has been set is still correct. Function VIEW HOUSEHOLD ACCOUNT will apply this check when
  • The award period is being reviewed for the first time and a manual remission is present

Or

  • The entitlement for the award period has changed and there is a manual remission present
  • Working hours have reduced to below 16 per week – This is a check to see if the WTC overpayment was due to the claimant's working hours becoming less than 16

Where one of the following suspension reasons exists the normal cycle of overpayment recovery will be halted and a review date of today’s date + 90 days will be added

  • Appeal
     
  • Incorrectly Finalised
     
  • RLS
     
  • Time to Pay

Once the review date has been reached the case will appear on the 'Suspended Overpayments' Work List.

A ‘Suspended Overpayments’ Work List entry is created straight away and no review date is set in the case of the following suspension reasons

  • Compliance
     
  • Manual Remission
     
  • Working Hours

All the suspension reasons are used when the overpayment is being recovered directly.

Manual Remission and Working Hours can also be used when the overpayment is being recovered by cross year.

The suspensions can be set at any point in the recovery cycle. If the suspension is removed then the ‘Suspended Overpayments’ Work List item is deleted and recovery is recommenced from when the suspension was set.

On opening the ‘Suspended Overpayments’ Work List you will be taken to the Maintain Worklist screen where you can see the following details

  • Creation Date
     
  • Claimant 1 NINO
     
  • Claimant 1 Name
     
  • Action Date
     
  • Award End Date
     
  • Reason for Suspension

On the Maintain Worklist screen the reason for suspension will be shown as a code. These are

  • A – Appeal
     
  • C – Compliance
     
  • I – Incorrectly Finalised
     
  • R – RLS
     
  • T – Time to Pay
     
  • U – Unchecked Manual Remission
     
  • W – Working Hours Reduced to less than 16

Note: Where there is more than one suspension reason all codes will be put in the same field and separated by commas. Only one ‘Suspended Overpayments’ Work List entry will be created and each reason will have to be worked separately.

By clicking on the entry on the Maintain Worklist screen you will be taken to the Worklist Entry Details screen where you will be able to see the following information

  • Amount of the overpayment
     
  • Claimant 2 NINO if applicable
     
  • Claimant 2 Name if applicable
     
  • Abbreviation for the reason for suspension

From the ‘Suspended Overpayments’ Work List if you

  • Click on the case you want to look at to highlight it
     
  • Select 'File' from the toolbar menu
     
  • Select 'Next Function' from the options available

You can go to the following functions

  • VIEW HOUSEHOLD ACCOUNT
     
  • VIEW OVERPAYMENT
     
  • VIEW APPLICATION
     
  • MAINTAIN HOUSEHOLD NOTES

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