Ceased Employment Work List (AG)

To deal with entries on the 'Ceased Employment' Work List, consider steps 1 - 7 below. The guide is presented as follows

Initial action	Steps 1 - 2
Contact claimant	Steps 3 - 4
Update Household Notes	Step 5
Amend the claim	Step 6
Delete work list item	Step 7

Initial action

Use Function MAINTAIN WORKLIST

Select the ‘Ceased Employment Work List’ from the drop down menu in the Worklist Type field

Select the office or unit you want from the drop down list in the Management Unit field, if the one you want is not already displayed in the field

Then

Go to step 2

The work list will be populated by four types of cases identified by the signals (C) for Ceased Employment, (P) for P45, (M) for Merged Taxpayer NINO on NTC System and (X) for Ceased or Cancelled Scheme. If you see the signal

(C), go to step 3

(P), go to step 3

(X), go to step 3

(M). These cases will be worked by the Live Support Team

Transfer these cases to the Compliance MU for cases in both Great Britain and Northern Ireland . See the MU Table for the correct MU number

Note: For information on how to sort and filter or transfer work list items, follow the guidance in Handling Work Lists

Take no further action

Contact claimant

Select the first work list item and contact the claimant to confirm their employment details. Follow the guidance in Contacting The Claimant

If you are able to contact the claimant and they confirm their employment details are correct, go to step 4

If you are able to contact the claimant and they confirm their employment has ceased or the employment details have changed, go to step 6

If you are unable to contact the claimant after the normal reminder cycle, go to step 6 to end the employment details for the claimant from today’s date

Use Function VIEW APPLICATION and go to the Applicant 1 Work screen to verify the employment details the claimant has given you

If the details provided by the claimant are the same as those on the Applicant 1 Work screen

Explain to the claimant on the telephone or in writing that there is a discrepancy in the employment details they have supplied and those provided by the employer

Advise them that they should contact the employer to resolve the discrepancy

Then

Go to step 5

If the details provided by the claimant are different to those on the Applicant 1 Work screen, go to step 6

Update Household Notes

5	Use Function MAINTAIN HOUSEHOLD NOTES to record the advise you have given the claimant Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes Then Go to step 6

Amend the claim

Before making any changes, follow the guidance in Establish If A Change Can Be Made

If the change(s) can be made, use Function AMEND APPLICATION selecting the Change of Circumstances option
Amend the employment details on the computer with the changes the claimant has provided. These changes could be details of the ceased employment or new employment details

Follow the guidance in Changes

Then, when you have amended the employment details

Go to step 7

Delete work list item

7	Use Function MAINTAIN WORKLIST to delete the ‘Ceased Employment' Work List item you have been working on

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