Suspended Payments Work List (Info)

There is an Action Guide for this subject, click on 'Next Page' to access it

An entry will appear on the 'Suspended Payments' Work List as a result of an operator recording a payment suspension.

To action the items on this work list you must determine the reason for it being on the list. This could be because

• A manual payment has been made to the claimant

• No bank or building society details are held for the claimant

Or

• Bank or building society details held are invalid

Your investigation of the work item will result in one of the following

• Manual deletion of the work item from the ‘Suspended Payments’ Work List

• You identify the case is being worked on another work list, so it can be manually deleted from the ‘Suspended Payments’ Work List

• Appropriate action is taken to remove it automatically from the ‘Suspended Payments’ Work List

• Setting an Action Date to enable it to be reviewed at a later date

Or

• Referral to the Bank Liaison Team for them to carry out specialist action

Note: If the case is referred to the Bank Liaison Team, the case will be returned to you for you to action when they have completed their investigations

Manual deletion of work items on this Work List is permitted

Every Work List provides the following information for each work item

• Creation date

• Reference

• Name

• Action Date

The ‘Suspended Payments’ Work List also provides the following additional information

• Reason for entry

And

• Reason details

You can access the following functions direct from the ‘Suspended Payments’ Work List

• AMEND APPLICATION

• MAINTAIN PAYMENT SUSPENSIONS

• VIEW APPLICATION

• VIEW HOUSEHOLD ACCOUNT

• VIEW LINKED WORK ITEMS