Applicant Failed Payments Work List (Info)

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An entry will appear on the ‘Applicant Failed Payments’ Work List either

• Automatically

Or

• As a result of an operator recording a failed payment

The failure could be the result of a

• Direct payment by cashcheque not being made, this includes both computer issued and user requested payments

Or

• BACS payment that has not been made

To action these work items you must

• Determine the reason for the failure

• Confirm details with the claimant

• Record new details

• Suspend failed payments that have not been automatically suspended

• Reissue the payment if appropriate

• Delete the work item

Manual deletion of work items on this Work List is permitted.

Every Work List provides the following information for each work item

• Creation date

• Reference ( NINO)

• Name

• Action Date

This Work List also provides the following additional information

• Reason for the entry

• Payment due date
   
• Reason details

• Payment status

• Schedule status

• Bank details

You can access the following functions direct from this Work List

• AMEND APPLICATION

• RECORD APPLICANT FAILED PAYMENT

• VIEW APPLICATION

• VIEW HOUSEHOLD ACCOUNT

• VIEW LINKED WORK ITEMS