Applicant Account Modified Work List (Info)

There is an Action Guide for this subject, click on 'Next Page' to access it

An entry will appear on the ‘Applicant Account Modified’ Work List automatically.

The reason for the entry will have been created by an Advice of Wrong Account for Automated Credit (AWACS) or a Bankers Automated Clearing Service (BACS) input report

• ‘Amended by BACS’

This report relates to specific changes to an individual payment. It does not alter the claimant’s details for future payments.

To action these Work List entries you must

• Obtain amended or updated bank details
   
• Amend the account details on the computer

If you are making any amendments to a claim to enable a payment to be reissued you must select either ‘Change of Circumstance’ or ‘Correction’ in the ‘Application’ option on the toolbar menu to access Function AMEND APPLICATION.

Note: Manual deletion of work items on this Work List is permitted.

Every work list provides the following information for each work item

• Creation date
   
• Reference (NINO)
   
• Name
   
• Action Date

This Work List also provides the following additional information

• Reason for the entry
   
• Payment due date
   
• Reason details
   
• Payment status
   
• Schedule status
   
• Original bank details
   
• Modified bank details

You can access the following functions direct from this Work List

• AMEND APPLICATION
   
• VIEW APPLICATION
   
• VIEW HOUSEHOLD ACCOUNT
   
• VIEW LINKED WORK ITEMS