Payments Work Lists (Introduction)

When certain events occur the computer

• Creates a work item

• Allocates that work item to the office with responsibility for that type of case

• Enters that work item on the appropriate Work List, which is available for display on screen

When accessing a Work List, you will be presented with a list of all work items

• Of the same work type

• For your Management Unit

• Under your user role

The Work Lists covered in this section of the Manual are

• Applicant Account Modified

• Applicant Failed Payments Work List: 'Requested By Originator' Or 'Recall' Only

• Suspended Payments
   
• Suspended Overpayments
   
• Disputed Overpayments

Note: There is no specific 'Disputed Overpayments' Work List guidance that you will follow. Any work done in Function MAINTAIN DISPUTE creates or deletes entries on this work list

• Ceased Employment