Applicant Failed Payments Work List: No Reason Given (Info)

There is an Action Guide for this subject, click on 'Next Page' to access it

Payments will appear on the ‘Applicant Failed Payments’ Work List when they have been made into a bank account other than that of the claimant’s. Because the tax credit details are not the same as the name on the bank account, payments will be returned by the bank.

Note: Even though the Tax Credit Office accepts that payments can be made into third party accounts, some banks do not. Currently this only applies to payments which are being made to the ING Bank, and they will appear on the work list with the reason field ‘blank’

For example: The name on the tax credit award is Samantha Jones. The bank account is in the name of John Smith

Note: Only changes to the bank account details provided by the claimant or their partner can be accepted. Changes to the bank account details cannot be accepted from a third party, even if the third party is authorised to receive tax credits or act on behalf of the original recipient

The claimant will either have to supply the bank account details in their own name or be paid by cashcheque.