Applicant Failed Payments Work List: 'Requested By Originator' Or 'Recall' Only (Info)

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This guidance is for 'Request by Originator' or 'Recall' work items only.

Where there is current compliance activity on a claim or the claim has been finalised or terminated by Compliance, you must

• Not apply any amendments or changes to that claim

But

• First contact the relevant Claimant Compliance Officer (CCO) for further advice

The CCO will record their contact details and any compliance activity in the Application Notes field in Function CAPTURE APPLICATION or in Function MAINTAIN HOUSEHOLD NOTES.