Review Potential Entitlement Query (Info)

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If you receive an enquiry in writing or over the telephone about a potential entitlement or potential payment that is shown on the claimant award notice, use Function MAINTAIN POTENTIAL ENTITLEMENT to review the claimant’s current position.

In this function you can

• View any current or historical potential entitlement that a claimant has
   
• View any potential payment that has been calculated
   
• Access Function VIEW S17 DETAILS to enable you to see the renewal status of the claim. Any potential payment remaining at the end of the year will be paid when the claimant finalises their award
   
• Access Function VIEW AWARD DETAILS to show you details of the award version selected from the Potential Entitlement History list box
   
• Access Function VIEW OVERPAYMENT to

• Show you details of any overpayment for the award version selected from the Potential Entitlement History list box
   
• See if there is any in-year overpayment present. If an in-year overpayment has been created this will reduce any potential payment, and may even result in no potential payment being due