Corrective Action For Cancelled Cashcheques (AG)

• Determine the reason why the cashcheque has been returned

Note: To determine the reason, read the correspondence and examine the front and back of the cashcheque

• Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Postings screen to check the details on the cashcheque against the details held on the computer
   
• If the cashcheque is

• Damaged, re-issue the payment. Follow the guidance in Cancelling And Re-issuing A Payment
   
• Out of date, re-issue the payment. Follow the guidance in Cancelling And Re-issuing A Payment
   
• Sent to reduce an overpayment, re-issue the payment. Follow the guidance in Cancelling And Re-issuing A Payment
   
• Found after being reported lost, re-issue the payment. Follow the guidance in Cancelling And Re-issuing A Payment
   
• RLS, go to step 2
   
• For backdated arrears, go to step 3
   
• For a change of circumstances, go to step 4
   
• Payment in an award year earlier than the previous year, go to step 5
   
• Returned by the Post Office, go to step 6
   
• No trace, go to step 7
   
• None of the above and you need to refer to your manager, go to step 8

• Use Function VIEW APPLICATION and compare the address details with those shown in Function VIEW HOUSEHOLD ACCOUNT

• If there is a new address

• Re-issue the payment. Follow the guidance in Cancelling And Re-issuing A Payment and then return to this guidance
   
• Check if the RLS marker is unset. If it is not, unset the marker using Function AMEND APPLICATION in the Household Details screen

Note: If the address is overseas and the claimant is still entitled, details of a foreign bank account will need to be provided

• Take no further action

• If there is no new address

• Use Function AMEND APPLICATION, choosing the Correction option and go to the Address Changes screen, to set the RLS marker

Then

• Go to step 9

• Use Function HOUSEHOLD NOTES to check if the payment has already been replaced

• If the payment has already been replaced

• Take no further action

• If the payment has not been replaced

• Complete form R92TC. Follow the guidance in Completing The Screen Based Form R92TC and then return to this guidance
   
• Send form R92TC to the Valuables team

Then

• Go to step 9

• Use Function VIEW HOUSEHOLD NOTES to check if the change has been actioned

• If it has been actioned

• Reissue the payment. Follow the guidance in Cancelling And Re-issuing A Payment and then return to this guidance

Then

• Go to step 9

• If it has not been actioned

• Send the correspondence to the Change of Circumstances team with a completed form TC648

Then

• Go to step 9

• Has a payment in an award year earlier than the previous year (CY-2 or earlier)

And

• Has been cancelled by Revenue Finance Worthing in the View Award Period Postings screen in Function VIEW HOUSEHOLD ACCOUNT
   
• Use Function MAINTAIN HOUSEHOLD NOTES to enter one of the following messages to enable the award to be re-profiled and an award notice to be issued

• If the overpayment is for the year 2003-2004, enter

^^^^^2003-2004 Recalculation is required

• If the overpayment is for the year 2004-2005, enter

^^^^^2004-2005 Recalculation is required

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Note: If you are actioning more than one award year, you must enter the appropriate message for each year

Then

• Go to step 9

• Follow the guidance in Cashcheque Offences in the Claimant Compliance Operational Manual at CCOM23405 and then return to this guidance
   
• Go to step 9

• Add the details to the locally held spreadsheet which is sent to RF Worthing on a weekly basis

Note: RF Worthing may be able to cancel the payment and will inform you on the returned spreadsheet

• Once you receive a reply from RF Worthing, go to step 9

• Refer to your manager for advice on what action to take
   
• Follow the appropriate action

Then

• Go to step 9

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note
And also

Follow the guidance in Maintain Household Notes

Then

• Go to step 10