Suspended Payments (Info)
Where payment has been suspended using another function, payments will only be reinstated where the suspension was for the following reasons
- BACS - bank details were found to be invalid and suspension was set automatically or manually
- Giro – bank details not supplied within required time period
- Any method where payment was suspended because of the death of the claimant
If the recipient’s bank account details have been changed any entries on the following Work Lists will be deleted
- ‘Applicant Failed Payment’ Work List for payments to this claimant
- ‘Applicant Account Modified’ Work List for their previous account
If there is a BACS payment suspension set for this claimant from the previous payment profile, the BACS payment schedule will be reinstated for the new account details.
If there is a suspended giro payment schedule, and bank account details have been entered or changed for the recipient, then payment will be reinstated as a BACS payment schedule for the new account. Any entries on the ‘Applicant Failed Payment’ Work List will be deleted.
If there is a suspended giro payment schedule and the recipient’s address or address status has changed, then the giro payment schedule will be reinstated. Any entries on the ‘Applicant Failed Payment’ Work List will be deleted.
If payments are suspended due to the death of the claimant, and the Deceased signal is unset after investigation, payments will be reinstated by the same method.
When a payment schedule is reinstated, any missed payments will be combined and issued as a single payment.
Where a suspended schedule has been reinstated or changed, a new award notice will be issued.
When a suspension is removed for any of the reasons stated above
- The relevant suspension reason will be removed in Function MAINTAIN PAYMENT SUSPENSION
And
- The relevant entries will automatically removed from the ‘Suspended Payments’ Work List
If all of the suspension reasons have not been removed, the payment schedule will not be reinstated.
