| 1 | Before you can continue
with the guidance in this Action Guide, follow the guidance in
Action To Take Before Processing A Claim Or Work Item
Note: If you identify that the case is a complex
case, you can continue to follow this guidance but need to be aware
that any figures you require will have to be obtained directly from
the European Economic Area (EEA) Team
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| 2 | If you are working from
- The Post Finalisation Of Working Tax Credit (WTC) 4 Week Run On
spreadsheet, go to step 3
- An expired BF for a case not originally identified as award
status
- ‘Final Act'
- ‘Final Man’
- ‘Final as Act’
- Go to step 3
- An expired BF for an
RLS case, go to step 5
- An expired BF for a case previously identified as S.O.A
(Statement of Account), go to step 18
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| 3 | Use Function AMEND
APPLICATION, selecting the ‘Correction’ option
- Enter the claimant’s
NINO in the Key Entry Data
screen
- Select the ‘Latest’
checkbox
- Click on the [OK] button
- If the Deceased signal or the RLS signal does not display, go
to step 6
- If the RLS signal displays
- BF the case for 2 weeks
- Use Function MAINTAIN HOUSEHOLD NOTES to record the
following
‘
OW46 – Post Finalisation Of Working Tax
Credit Run On case. Unable to action as claim is RLS. Case held in
BF until (xx / xx / xx) Grp(xx) / Team / Initials’
Notes:
You must follow the guidance in
How To Correctly Complete Application And Household Notes when
you record the note
And also
Follow the guidance in
Maintain Household Notes
- If the Deceased signal displays and you are dealing with
- A joint claim, go to step 6 to issue any payment to the
deceased claimants partner
-
A single claim, go to the
Appointee screen to check if the details of the claimants estate
have been entered
-
If the details of the claimants
estate have been entered, go to step 6 to issue any payment to the
claimants estate
-
If the details of the claimants
estate have not been entered, go to step 4
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| 4 | Complete theWTC 4 Week Run
On Stencil - Priority 1 Team template
-
(This text has been withheld because of exemptions in the
Freedom of Information Act 2000)
-
BF the case for 28 days. This will
give the Priority 1 Team enough time to obtain the details of the
estate. The Priority 1 Team will then complete the second half of
the template and return it to you
Then, when you receive the
Priority 1 Team’s reply
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| 5 | Use Function AMEND
APPLICATION, selecting the ‘Correction’ option
- Enter the claimant’s NINO in the Key Entry Data screen
- Select the ‘Latest’ checkbox
- Click on the [OK] button
- Has the RLS marker been removed?
- BF the case for a further 14 days
If after a total of 42 days (6 weeks) the RLS marker
has still not been removed
- Use Function MAINTAIN HOUSEHOLD NOTES to record the
following
‘
OW47 - Unable to action Post Finalisation Of
Working Tax Credit Run On case due to RLS marker. No further action
taken. Grp(xx) / Team / Initials’
Notes:
You must follow the guidance in
How To Correctly Complete Application And Household Notes when
you record the note
And also
Follow the guidance in
Maintain Household Notes
- Update the Outcome field on the Post Finalisation Of Working
Tax Credit (WTC) 4 Week Run On spreadsheet with ‘No
Change’
- Take no further action
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| 6 | Use Function VIEW AWARD
- Enter the claimant’s NINO in the Key Entry Data Screen
- Select the ‘All’ checkbox
- Click on the [OK] button. You will be taken to the Select Award
screen
- Check there is a previous year (
PY)
award version listed
with
- ‘Final Act’
- ‘Final Man’
- ‘Final as Act’
- ‘S.O.A’
Note: If you have previously identified that the
case is a complex case, you must check with the European Economic
Area (EEA) Team to see if there is a PY award version listed with
any of the above
- If the PY award version is
- ‘Final Act’, go to step 9
- ‘Final Man’, go to step 9
- ‘Final as Act’, go to step 9
- ‘S.O.A’, go to step 8
- None of the above, go to step 7
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| 7 | Use Function MAINTAIN
HOUSEHOLD NOTES to see if manual payments are currently being
issued to the claimant
Note: If the case is being paid by manual payments
all notes will have one of the following prefixes
‘PN’
‘PP’
‘PC’
- If manual payments are currently being issued
‘
OW50– Post Finalisation Of WTC 4
Week Run On case. Insufficient information available as claimant is
receiving manual payments, therefore unable to action.
Grp(xx) / Team / Initials’
Notes:
You must follow the guidance in
How To Correctly Complete Application And Household Notes when
you record the note
And also
Follow the guidance in
Maintain Household Notes
- If manual payments are not currently being issued
- BF the case for 2 weeks
- Enter the following
‘
OW40– AT – Post
Finalisation Of WTC 4 Week Run On case. PY version not (*FINAL
ACT/*FINAL MAN/*FINAL AS ACT). Case held in BF until (xx / xx / xx)
Grp(xx) / Team / Initials (*Delete as appropriate)’
Notes:
You must follow the guidance in
How To Correctly Complete Application And Household Notes when
you record the note
And also
Follow the guidance in
Maintain Household Notes
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| 8 | BF the case to 28/02/2009
- Use Function MAINTAIN HOUSEHOLD NOTES to record the
following
‘
OW48 – AT – Post Finalisation Of WTC 4
Week Run On case. PY version identified as S.O.A. Case held in BF
until 28/02/09, at which time check to see if case has been
restored. Grp(xx) / Team / Initials’
Notes:
You must follow the guidance in
How To Correctly Complete Application And Household Notes when
you record the note
And also
Follow the guidance in
Maintain Household Notes
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| 9 | Use Function MAINTAIN
HOUSEHOLD NOTES
- Check for the job end date and the amount that was originally
calculated as the 4 week run on payment
- On form TC648 note the job end date and the original 4 week run
on amount
- Open the
Post
Finalisation Calculator
- Enter the amount issued in the A1 field
Then
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| 10 | Calculate the daily rate
of WTC as shown below and use the form TC648 to note the
information as required. To do this
- Use Function VIEW AWARD
- Go to the View Tapered Calculations screen for the PY Final Act
award version
- Click on the latest
entitlement period
that corresponds with the employment end date
- Note the amount under the Tapered Ent column for the
Entitlement category of WorK and C / Care, if applicable
Note: If you have previously identified that the
case is a complex case, you must confirm the above figures with the
European Economic Area (EEA) Team
- Divide the amount of tapered WTC by the number of days in the
entitlement period and repeat for the amount of tapered C / Care,
if applicable
- Add the two amounts together to calculate the actual daily
rate
Note: When performing the above calculation, always round in
the claimant’s favour
- Onto the Post Finalisation Calculator in the A2 field
And
Then
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| 11 | To determine the number
of days in the run on period check the job end date on the form
TC648
- If the day after the job end date is 09/03/2008 or after, go to
step 12
- If the day after the job end date is 08/03/2008 or before
- Select ‘Yes’ from the A3 drop down menu on the Post
Finalisation Calculator
Note: The calculator has multiplied the actual
income daily rate in the A2 field by 28, then deducted the original
run on payment in the A1 field from this amount, to calculate the
difference to pay, shown in the A5 field
For example
Actual income daily rate - £20 (A2 field)
Original run on payment - £200 (A1 field)
Calculation performed
£20 multiplied by 28 = £560 minus £200 =
£360 to pay (A5 field)
Note:When performing the above
calculation the Post Finalisation Calculator
will round in the claimant’s
favour
Then
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| 12 | Use the SEES Tax Credits
Dates Calculator to establish the number of days to use. To do this
- Open Microsoft Excel
- Select 'SEES' from the toolbar menu
- Select 'Other Calculators + Forms'
- Select ‘Dates Calculator’
- Select the ‘Time Apportionment’ tab
Then
- Enter the day after the job ended in the ‘From’ box
- Enter the date 05/04/08 in the ‘To’ box
- Select ‘No’ from the A3 drop down menu on the Post
Finalisation Calculator
- Enter the figure shown in the ‘No of Days’ box on
SEES in the A4 field on the Post Finalisation Calculator
Note: The calculator has divided the original run
on payment in the A1 field by 28 (to calculate the original daily
rate) and multiplied this figure by the number of days in the
2007-2008 period, shown in the A4 field. It will then multiply the
actual income daily rate in the A2 field by the number of days in
the 2007-2008 period, shown in the A4 field and deduct the original
payment from this figure to calculate the underpayment amount to
pay, shown in the A5 field
For Example
Original amount of run on paid £280 (A1 field)
Number of days in the 2007-2008 period is 17 (A4 field)
Calculation performed – £280 divided by 28
multiplied by 17 = £170
Actual income daily rate £15 (A2 field) multiplied by 17
(A4 field) = £255
Calculation performed - £255 minus £170 = £85
underpayment to pay (A5 field)
Note:When performing the above
calculation the Post Finalisation Calculator will round in the
claimant’s favour
Then
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| 13 | Check the amount shown in
the A5 field on the Post Finalisation Calculator
- If the amount shown in the A5 field is £2.01 or more, go
to step 14
- If the amount shown in the A5 field is £2.00 or less
- Update the Post Finalisation Of Working Tax Credit (WTC) 4 Week
Run On spreadsheet with the amount calculated, even if this figure
is below the limit to pay or is a minus figure which indicates we
have overpaid the claimant
Note: You will not need to take any recovery
action on any cases were the claimant has been overpaid
Then
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