Reinstate Overpayment Recovery - For Cases Suspended Before 30/10/06 (AG)

Note: When suspension action was taken, if Function MAKE REMISSION was used to suspend the overpayment, then if there was any remission already in place these amounts should have been recorded on a form TC648

• If the overpayment recovery was suspended by

• Remission and a previous remission was also taken into account, go to step 2

• Remission of the total outstanding amount of the overpayment only, go to step 2

• Adjusting in year payments only, go to step 8

• Suspending direct recovery action at Debt Management and Banking (DMB), go to step 11

• Enter the claimant's NINO in the Key Entry Data screen

• Select the All checkbox

• Click on the [OK] button. You will be taken to the Select Award screen

• Click on the award that you want to reinstate payment recovery on to highlight it

• Click on the [OK] button. You will be taken to the Account Summary screen

• Click on the [Cancel Remission] button. The Cancel Remission screen will display

• Click on remission class 5B to highlight it

• Click on the [OK] button. You will be taken back to the Account Summary screen

• Click on the [OK] button. This will confirm cancellation of the remission

Then

• Go to step 3

Note: You must cancel remission in all of the award periods where overpayment recovery has been suspended

• The overpayment should be partially or fully remitted and there was a remission in place prior to the suspension, go to step 4

• The overpayment should be partially or fully remitted and there was no remission in place prior to the suspension, go to step 7

• The overpayment is fully recoverable and there was a remission in place prior to the suspension, go to step 4

• The overpayment is fully recoverable and there was no remission in place prior to the suspension, go to step 12

• If the decision is that the overpayment should be

• Fully recoverable, go to step 5

• Partially or fully remitted, go to step 6

• In Function MAKE REMISSION, return to the Select Award screen

• Click on the award you want to apply the remission back on to highlight it

• Click on the [OK] button. You will be taken to the Account Summary screen

• Click on the [Remit] button. The Create Remission screen will display

• Click on remission class 5B to highlight it. The amount of the overpayment will then be shown in the WTC and / or CTC columns in the Overpayment Outstanding field

• Enter the original amount of the remission, as stated on the form TC648 in the WTC and / or CTC fields, as appropriate

• Click on the [OK] button. You will be taken back to the Account Summary screen

• Click on the [OK] button. This will confirm the remission amount

Then

• Go to step 12

Then

• Go to step 7

• Return to the Select Award screen

• Click on the award you want to apply or cancel a remission on to highlight it

• Click on the [OK] button. You will be taken to the Account Summary screen

• Click on the [Remit] button. The Create Remission screen will display

• Click on remission class 5B to highlight it. The amount of the overpayment will then be shown in the WTC and / or CTC columns in the Overpayment Outstanding field

• Enter the amount of remission in the WTC and / or CTC fields, as appropriate as the amount of overpayment that has been calculated at step 6

• As non recoverable during the disputed overpayment process

• As non recoverable during the disputed overpayment process along with the original remission amount

Note: You need to apply the new remission as soon as you cancel the old one in order to prevent the award notices confusing the claimant. If you have suspended the overpayment using in year adjustment or by stopping direct recovery, you can apply any remission required on the disputed overpayment by following the guidance in Calculate And Remit An Overpayment - For Cases Suspended Before 30/10/06

• Click on the [OK] button

Then

• Go to step 12

• Had taken place, go to step 9

• Had not taken place, go to step 10

• Go to the Adjust In Year Payments screen

• Find the original percentage amount of the payment adjustment on the form TC648

• Enter that amount in the % Percentage of remaining entitlement authorised for payment field

• Click on the [OK] button

Then

• Go to step 11

• Go to the Adjust In Year Payments screen

• Delete the 100% figure from the % Percentage of remaining entitlement authorised for payment field

• Click on the [Reset] button

• Click on the [OK] button

Then

• Go to step 12

• If the overpayment was fully or partially recoverable

• Use Function MAINTAIN HOUSEHOLD NOTES and select the 'Debt Recovery' category to record the following

’ OD18 - Dispute resolved by (name of officer). Value of o/p remitted is £(XXXX). Recovery can recommence’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Note: DMB will BF the original suspension and check after the BF period for this message. They will continue to BF the case until the message is seen. Once it is seen, they will recommence any recovery action. If you have remitted the total overpayment, the debt will be automatically recalled from DMB. No proforma needs to be sent

Then

• Go to step 12

• If the overpayment was remitted in full

• Use Function MAINTAIN HOUSEHOLD NOTES and select the 'Debt Recovery' category to record the following

'TCMZ Dispute resolved by (name of officer). Value of Overpayment remitted is (full amount) £XXXXX'

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Note: DMB will BF the original suspension and check after the BF period for this message. They will continue to BF the case until the message is seen. Once it is seen, they will recommence any recovery action. If you have remitted the total overpayment, the debt will be automatically recalled from DMB. No proforma needs to be sent

Then

• Go to step 12

‘^^^^^Debt Recovery action suspended whilst dispute is investigated OD20’

‘^^^^^Award Notice Form TC882 issued to (name) advising recovery stopped OD21’

Note: It is essential that these 2 entries are deleted as the computer recognises the first characters in the message and will prevent the recovery of the overpayment

• Select the 'Debt Recovery' category to record the following for all appropriate households

‘ OD19 - **SUSPEND O/P RECOVERY** Dispute action complete. Overpayment recovery suspension has been lifted‘

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Then

• If you had to delete the entry 'TCMZ CR1073 - MCORR set automatically on disputed overpayment claim', go to step 13

• If you did not have to delete the entry 'TCMZ CR1073 - MCORR set automatically on disputed overpayment claim', go to step 14

Note: You may have to use the 'Maintainer' user role to complete this action

• Enter the claimant's NINO in the Key Entry Data screen

• Select the Latest checkbox

• Click on the [OK] button. You will be taken to the Amend Application screen

• Select 'Household' from the toolbar menu

• Select 'Details' from the options available. You will be taken to the Household Details screen

• Remove the Manual Correspondence marker

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Leave the entry in the Date field as populated

• Select 'Paper' from the Source drop down list

• Select 'NTC Error' from the Reason drop down list

• Click on the [OK] button

Then

• Go to step 14