Register And Maintain A Disputed Overpayment Or Manual Suspension (Info)

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When an award is finalised, a Finalised Award Notice is sent to the claimant(s). This will include information about whether the award was

• Overpaid
   
• Underpaid

Or

• Balanced

For more information, follow the guidance in How Payments Are Profiled

After receiving a form notifying them of an overpayment, a claimant may contact you to dispute their overpayment. Until you make a decision, the overpayment recovery is suspended.

If the claimant specifically requests the Tax Credit Office (TCO) to continue to recover their overpayment whilst the dispute is open and it is in cross year and / or in year recovery, you should unsuspend the recovery.

To suspend recovery you must use Function MAINTAIN DISPUTE. This is accessed through Function VIEW OVERPAYMENT.

This guidance takes you through the initial action to take when you first receive contact from the claimant about disputing their overpayment. It also tells you how to suspend overpayment recovery.

If an overpayment shows for multiple years you will need to suspend recovery for each of those years.

You must use the second part of this guidance when you are following the guidance in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

You must use Function MAINTAIN DISPUTE to

• Register a dispute or manual suspension
   
• Suspend recovery of an overpayment
   
• Unsuspend recovery of an overpayment

• At the claimants request

And / or

• When a dispute has been resolved

And

• Set or lift a manual suspension

This function is only available in the O/P Rec Maintainer user role.