Notice To Pay Issued But Overpayment Disputed By The Claimant – Enquiry Centre Action (Info)

When an award is ceased or terminated and there is an outstanding overpayment on the award a form TC610 ‘Notice To Pay’ is issued to the claimant. The TC610 asks the claimant to either

• Repay the total overpayment within 30 days

Or to

• Contact Receivables Management Service (RMS) to arrange repayment.

You must find out if the claimant has already disputed the overpayment. If the claimant

• Is disputing the amount of overpayment for the first time, you must arrange for their request to be considered by the Tax Credit Office (TCO)

• Has already disputed the overpayment and has now received a form TC610 ‘Notice To Pay’, you must inform RMS to prevent any more requests for repayment being sent until the original dispute has been resolved

• Has already disputed the overpayment but has not yet received a form TC610, you must

• Provide them with advice on how their request is being dealt with and

• Inform RMS to prevent the issue of the form TC610 and other subsequent requests for repayment