Incorrectly Posted Cashcheques (AG)

• If it is a new case, go to step 2
   
• If it is a case that was BF’d awaiting reallocation of the cashcheques, go to step 8

• The year the cashcheques have been incorrectly posted to
   
• The year the cashcheques need moving to
   
• The amount of each cashcheque

Then

• Go to step 3

• Using the Function MAINTAIN DISPUTE, go to step 7
   
• Using the Function MAKE REMISSION and a previous remission was also taken into account, refer the case (This text has been withheld because of exemptions in the Freedom of Information Act 2000)(This text has been withheld because of exemptions in the Freedom of Information Act 2000)for advice before continuing with your action
   
• Any of the following

• Remission of the total outstanding amount of the overpayment only
   
• Adjusting in year payments only
   
• Direct recovery action at Debt Management and Banking (DMB)

Then

• Follow the guidance in Reinstate Overpayment Recovery – For Cases Suspended Before 30/10/06, to lift the suspension, then return to this guidance at step 4

• Enter the claimant’s NINO in the Key Entry Data screen
   
• Select the Period checkbox and enter the year in the Period field

Note: If there is no overpayment for the selected period, the following warning message will display ‘No overpayment details found’

• Click on the [OK] button. You will be taken to the View Overpayment screen

Note: If the View Overpayment Signals screen displays, click on the [OK] button. You will be taken back to the View Overpayment screen

• Go to step 5

• Click on the [Maintain Dispute] button. You will be taken to the Maintain Dispute screen in Function MAINTAIN DISPUTE

• If a resolution reason is showing in the Resolution Reason field
   
• Click on the [New] button
   
• Click on the Dispute radio button to register the dispute or the Manual Suspension radio button to register a manual suspension
   
• Using the correspondence, enter the date the dispute was received in the Date Received field
   
• Select the relevant dispute category from the Dispute Category drop down menu
   
• Go to step 6

• If you want to suspend recovery of the overpayment

• Click on the Suspend Recovery checkbox
   
• Click on the [OK] button

Then

• Go to step 7

Note: If the overpayment shows for multiple years, you must take suspension action for each year

• If you do not want to suspend recovery of the overpayment, for example if you have identified that recovery has previously been suspended using Function MAINTAIN DISPUTE, go to step 7

• BF the case papers until you are notified the cashcheques have been moved
   
• Go to step 8

• Use Function VIEW HOUSEHOLD ACCOUNT to check that the cashcheques have been moved to the correct year using the information from the Overpayments worksheet

• If the cashcheques have now been posted to the correct year, return to the step at which you left the guidance in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/2006 or Disputed Overpayment Reviews and continue with your action

Note: If you came to this guidance from Calculate And Remit An Overpayment, because you have now suspended recovery action using the Function MAINTAIN DISPUTE, you should continue with your action following the guidance in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/2006

• If the cashcheques have not been posted to the correct year, return the spreadsheet to your TALLO and notify them of the errors

• BF the case papers again until you are notified that the cashcheques have been moved
   
• Re-start step 8 again