Disputed Overpayments - A To Z Of Where To Find The Guidance (Info)

 

  A C D E F G H I J M P Q R S

 A

Award Not Signed

• Follow steps 25 - 28 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if renewal termination caused the overpayment’ in the index table and follow this guidance

See also

• Good Cause

Annual Declaration Not Returned

• Follow steps 25 - 28 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if renewal termination caused the overpayment’ in the index table and follow this guidance

 C

Contra Errors

• Follow step 9 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if contra error is the reason for the overpayment’ in the index table and follow this guidance

Code of Practice (COP26) Responsibilities

• Follow the guidance in COP 26 Responsibilities

Change of Circs Late Notification

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

Correcting Change of Circumstances

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above, link click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

 D

Duplicate Payments

• Follow step 9 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if contra error is the reason for the overpayment’ in the index table and follow this guidance

 E

Explanations

• Follow the guidance in Explanation Of Overpayment - Referral Or Letter Received

 F

Fifty plus element

• Follow steps 15 - 16 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if incorrect date entry or scanning caused the overpayment’ in the index table and follow this guidance

Foster children

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

See also

• Childbirth And Adoption
   
• Foster Carers
   
• Relevant Childcare Charges

 G

Good Cause

• Follow steps 25 - 28 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if renewal termination caused the overpayment’ in the index table and follow this guidance

See also

• Good Cause

 H

Household Breakdown

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

Hardship Payments

• Follow steps 10 - 12 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a manual payment caused the overpayment’ in the index table and follow this guidance

Hijacked NINO

• Follow steps 39 - 40 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if there is any Compliance Interest’ in the index table and follow this guidance

 I

Income Support Marker

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

Incorrectly ended awards

• Follow steps 15 - 16 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if incorrect date entry or scanning caused the overpayment’ in the index table and follow this guidance

Identifying if corrective action is needed

• Follow step 35 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Consider updating award’ in the index table and follow this guidance

 J

JSA Marker

Note: From 27/10/2008 JSA will mean either JSA or ESA

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

 M

Manual Payment posted late

• Follow steps 10 - 12 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a manual payment caused the overpayment’ in the index table and follow this guidance

Mismatch

• Refer to the Mismatch Team for the action they take. Your manager will have the relevant contact details

 P

PVE lead in / lead out

• Follow steps 32 - 34 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if there are overlapping or duplicate PVE liability periods’ in the index table and follow this guidance

 Q

Qualifying Benefits Severe Disability Allowance (SDA)

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

Or

• Follow steps 15 - 16 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if incorrect date entry or scanning caused the overpayment’ in the index table and follow this guidance

See also

• Eligibility Query

 R

Reinstate overpayment recovery

• Follow step 52 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Reinstate recovery and remit the overpayment’ in the index table and follow this guidance

Restore a Terminated Award

• Follow steps 25 - 28 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if renewal termination caused the overpayment’ in the index table and follow this guidance

See also

• Good Cause

Renewals Terminated

• Follow steps 25 - 28 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if renewal termination caused the overpayment’ in the index table and follow this guidance

See also

• Good Cause

Reviews

• Follow the guidance in Disputed Overpayment Reviews

 S

S17 – Non Return

• Follow steps 25 - 28 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if renewal termination caused the overpayment’ in the index table and follow this guidance

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Standardised Messages

• Follow the guidance in O - Overpayments

Severe Disability Element claimed in error

• Follow steps 17 - 23 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if a change of circumstances caused the overpayment’ in the index table and follow this guidance

Or

• Follow steps 15 - 16 in Calculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on ‘Determine if incorrect date entry or scanning caused the overpayment’ in the index table and follow this guidance

See also

• Eligibility Query

Suspend Overpayment Recovery

• Follow the guidance in Register And Maintain A Disputed Overpayment Or Manual Suspension

And

• Follow step 52 inCalculate And Remit An Overpayment - For Cases Suspended On Or After 30/10/06

Once you have clicked on the above link, click on 'Reinstate recovery and remit the overpayment' in the index table and follow the guidance