Calculate And Issue A Working Tax Credit Run On (AG)

• A ‘Suspended Overpayments’ Work List item

• Use Function MAINTAIN HOUSEHOLD NOTES to check if any of the following messages are shown

‘ OW20’

‘ OW34’

‘ OW35’

' OW36’

• If any of these messages are present and the employment end date corresponds to the award end date shown on the work list entry, go to step 32
   

• If any of these message are not present, or the employment end date does not correspond with the award end date shown on the work list entry

• Record the following

‘ OW27 - AT - WTC run on - suspended O/P work list - held for processing on Team/Initials/PID’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Then

• Go to step 2

• A referral from a Contact Centre or Physical Change of Circumstances Team

• Use Function MAINTAIN HOUSEHOLD NOTES to record the following‘

‘ OW28 - AT - WTC run on - referral received - held for processing on Team/Initials/PID’

Then

• Go to step 2

• A reply from Technical Advice Line (TAL), go to step 12

• An expired BF date for an RLS case, go to step 35
   
• A referral from the European Economic Area (EEA) Team and

• A manual cashcheque is required to pay the run on, go to step 26

Or

• A remission is required, go to step 27

• An expired BF date for a re-profiled case, go to step 30

• Use Function AMEND APPLICATION
   
• Go to the Applicant Details screen for the relevant claim for claimant 1

• If the RLS signal displays, make a note of it and then go to step 4
   

• If the Deceased signal displays and you are dealing with

• A joint claim, go to step 4 to issue any 4 week run on to the deceased claimants partner
   

• A single claim, go to the Appointee screen to check if the details of the claimants estate have been entered
   

• If the details of the claimants estate have been entered, go to step 4 to issue any 4 week run on to the claimants estate
   

• If the details of the claimants estate have not been entered, go to step 3

• If the Deceased signal and the RLS signal does not display, go to step 4

Complete theWTC 4 Week Run On Stencil - Priority 1 Teamtemplate

• (This text has been withheld because of exemptions in the Freedom of Information Act 2000)(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• BF the case for 28 days. This will give the Priority 1 Team enough time to obtain the details of the estate. The Priority 1 Team will then complete the second half of the template and return it to you
   

• When you receive the Priority 1 Team’s reply, go to step 4

Use Function AMEND APPLICATION, if you are not already in this function

• Go to the Work Details screen
   

• Make a note of the work end date

Then

• If you are dealing with a joint claim, select ‘Wk2’ on the toolbar menu and make a note of the work end date for the second claimant

• If the date you have noted is before 06/04/2007, there is no entitlement to the WTC run on, go to step 32
   

• If the date you have noted is on or after 06/04/2007, go to step 5

• Use Function VIEW AWARD
   
• Go to the View Award Summary screen for the relevant award

Note: This will be the latest award version created

• Click on the [View Calculation] button
   
• Click on the [View Elements] button
   
• Select ‘WTC’ from the View Tax Credits / Ents / Elements drop down menu
   
• Check the Ent Per Start and End columns to see if there has been a break of WTC entitlement of more than 7 days

• If there has not been a break in WTC entitlement of more than 7 days, go to step 32
   
• If there is a break in WTC entitlement or entitlement to WTC has ended, and you are working a referral from a Contact Centre or Physical Change of Circumstances Team, go to step 6
   
• If there is a break in WTC entitlement or entitlement to WTC has ended, and you are working an entry on the ‘Suspended Overpayments’ Work List, go to step 8

• Use Function VIEW CLAIM SUMMARY
   
• Go to the View Claim Summary screen for the relevant claim

• If there is an entry in the Worklist Type field of ‘Suspended Overpayments’ and the MU is 298483, make a note of the work list entry and then go to step 7
   
• If there is no entry in the Worklist Type field of ‘Suspended Overpayments’, go to step 8

• On the View Claim Summary screen, click on the [HH Notes] button. You will be taken to Function VIEW HOUSEHOLD NOTES
   
• Look for any messages to see if the work end date that resulted in the work list entry and the work end date that you noted at step 4 are the same. Make a note if they are the same

Note: If both the referral and the ‘Suspended Overpayments’ Work List entry relate to the same work end date, they both cover the same 4 week run on period

Note: If the referral and the ‘Suspended Overpayments’ Work List entry relate to different work end dates, you will need to work both separately

• Go to step 8

Check to see if the reported change has been processed through to the award

Note: If the change of circumstances does not process through to the award,  the payments will continue to be paid at the incorrect rate

To do this

• Use Function VIEW APPLICATION
   

• Go to the Select Application Version screen
   

• Locate the claim version which relates to the work end date

Note: The date the change was applied is shown in the Received Date column. Look for the area of change as 'WK' after the reported end of employment date

• Click on the claim version to highlight it
   

• Click on the [OK] button. You will be taken to the View Application screen
   

• Select ‘File’ on the toolbar menu
   

• Select ‘Next’ from the options available. You will be taken to the Function Menu
   

• Select ‘Award’ from the toolbar menu
   

• Select ‘View’ from the options available. You will be taken to the Award Summary screen in Function VIEW AWARD

• If the following message ‘No matching record found for Award Version table’ displays, the change has not processed, go to step 9
   

• If the above message does not display, the change has been processed, go to step 18

• If the claimant is not entitled to CTC, go to step 10
   
• If the claimant is entitled to CTC, check who the nominated recipients are for both CTC and WTC

Note: If a change has not processed, the WTC payments will continue to be paid incorrectly. However there will be claimants in receipt of CTC as well. We do not want to penalise claimants in receipt of CTC by suspending their continuing payments

• If claimant 1 is the nominated recipient for both CTC and WTC, go to step 11
   
• If claimant 2 is the nominated recipient for both CTC and WTC, go to step 11
   
• If claimant 1 is the nominated recipient for CTC and claimant 2 is the nominated recipient for WTC or the other way round, go to step 10 to suspend the WTC payments only

Note: Make a note of the date you have suspended the system payments. This date will be used again at step 16

Then

• Go to step 11

Refer the case to TAL by completing theWTC 4 Week Run On Casetemplate

Note: Your manager will tell you how to complete this template

• (This text has been withheld because of exemptions in the Freedom of Information Act 2000)(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• Use Function MAINTAIN HOUSEHOLD NOTES to record the following

‘ OW29 – WTC 4-Week run-on case. Stencil issued to Technical Advice Line for case to be processed through CR1379/80. BF to XX/XX/XX. (Group/Team/Initials)’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• BF the case for 2 weeks to await a reply from TAL
   

• Take no further action

• The change has now been successfully processed and you have not previously suspended the system payments, go to step 16
   
• The change has now been successfully processed and you have previously suspended the system payments

• Lift the suspension. Follow the guidance in Setting And Removing Suspension Reasons

Then

• Go to step 16

• The change has not been successfully processed. Have you previously suspended the WTC payments at step 10?

• Yes, you previously suspended the WTC payments and this is a WTC only case, go to step 14
   
• Yes, you previously suspended the WTC payments and this is a WTC and CTC case, go to step 13
   
• No, you have not previously suspended the WTC payments and this is a WTC and CTC case, go to step 13

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Direct Payment Schedule screen to check if the claimant is due to be issued a CTC payment within the next 4 days from today's date

Note: If the next payment of CTC is due to be issued to the claimant in the next 4 days from today’s date, allow the payment to be issued first before you suspend the payments. This will allow the Manual Payments Team enough time to arrange manual payments and ensure the claimant does not miss out on any money

• If the payment is due to be issued to the claimant in the next 4 days from today’s date, set a clerical BF for 4 days and then go to step 14
   

• If the payment is not due to be issued to the claimant in the next 4 days from today’s date, go to step 14

If you have not already done so, set the payment suspension for all system payments. Follow the guidance in Setting And Removing Suspension Reasons

Note: Make a note of the date you have suspended payments. This date will be used again at step 16

Then

• For claimant’s in receipt of WTC only

• Use Function MAINTAIN HOUSEHOLD NOTES to record the following

‘ OW30 – WTC 4-Week run-on case. WTC only case. Unable to process through CR1379/80. Payments suspended to prevent further overpayment. (Group/Team/Initials)’

And

‘ OW31 – WTC 4-Week run-on case. Until change has processed, do not lift the suspension on this case. (Group/Team/Initials)’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Go to step 16

• For claimant’s in receipt of both WTC and CTC

• Use Function MAINTAIN HOUSEHOLD NOTES to record the following

‘ OW32 – WTC 4-Week run-on case. Both WTC & CTC case. Unable to process through CR1379/80. Payments suspended to prevent further overpayment. Case referred to Manual Payments to continue CTC payments. (Group/Team/Initials)’

And

‘ OW31 – WTC 4-Week run-on case. Until change has processed, do not lift the suspension on this case. (Group/Team/Initials)’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Go to step 15

Refer the case to the Manual Payments Team by completing the WTC 4 Week Run On Payment – Suspended & Referred for Manual Payments template

• (This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: The Manual Payments Team will take over and maintain the remaining payments of CTC. Should any further changes be reported, the Manual Payments Team will take these into account and adjust the payments accordingly. However, the Manual Payments Team will not issue the WTC 4-week run-on payment

To do this

• Go to step 16

• Is currently set, calculate and note the number of days the change has taken to process. To do this

• Determine the date the claimant notified HMRC of the change (A1), then determine the date HMRC set the payment suspension on the case (A2)

• Is not currently set, calculate and note the number of days the change has taken to process. To do this

• Determine the date the claimant notified HMRC of the change (A1), then using Function VIEW AWARD, go to the Select Award screen to determine the date the new award notice was issued which corresponds to the change (A2)

Note: The figures (A1 and A2) you have just noted will be used to calculate the number of days the change has taken to process

Then

• Go to step 17

• Open ‘Microsoft (MS) Excel’
   
• Select ‘SEES’ on the toolbar menu
   
• Select ‘Other Calculators + Forms’
   
• Select ‘Dates Calculator’
   
• Select the ‘Time Apportionment’ tab

Then

• Under ‘Base Period’

• Enter (A1) in the ‘from’ field
   
• Enter (A2) in the ‘to’ field
   
• Note the figure displaying in the ‘No of days’ field and then subtract 2 from this total. This figure will be used at step 19 and be referred to as (A3)

For example

A1 = 01/06/2008

A2 = 15/07/2008

The figure displaying in the ‘No of days’ field = 45

Subtract 2 from 45 = 43

A3 = 43

Notes:

1. The 2 days you are subtracting are in line with the guidance in COP 26 Responsibilities and the guidance in Responsibilities Of HMRC And The Claimant
    
2. Using the example above in total we have calculated that between 01/06/2008 and 15/07/2008 there were 45 days worth of an overpayment. HMRC have failed their responsibilities in this example. When looking into overpayments where HMRC has failed its responsibilities, we will remit the overpayment from the 31st day until the date the change is processed (Day 31 to Day 45)
    
3. We are also remitting 28 days of the 4 week run on payment in this example as well (Day 1 to Day 28)
    
4. This leaves us with 2 days which will remain recoverable, hence the subtraction of 2 days (Day 29 to Day 30)

• Go to step 18

• Use Function VIEW CLAIM SUMMARY, if you are not already in this function
   
• Go to the View Claim Summary screen for the relevant claim, if you are not already on this screen
   
• Click on the [HH Notes] button, if you are not already in Function MAINTAIN HOUSEHOLD NOTES
   
• Look for any messages that state

• The claimant is on remand or has been sentenced to prison

Or

• The employment ceased date has been entered as today’s date because the claimant could not be contacted

Or

• The employment end date was entered as 06/04/XX due to change of circumstances restrictions

Note: If the employment end date has been entered as 06/04/2007 due to a change of circumstances restriction, there is no entitlement to the run on, go to step 32

Note: If the employment end date has been entered as 06/04/2008 due to a change of circumstances restriction, there is entitlement to the run on, go to step 19

• If there is a message, click on the [Cancel] button and then go to step 32
   
• If there is no message, click on the [Cancel] button and then go to step 19

• Use Function VIEW AWARD
   
• Go to the Select Award screen
   
• Click on the relevant award version to highlight it

Note: This will be the version immediately before the claimant notified us that their hours had fallen below 16 hours a week

• Click on the [OK] button. You will be taken to the View Award Summary screen
   
• Click on the [View Calculation] button. You will be taken to the View Calculation screen
   
• Click on the [View Taper Calcs] button. You will be taken to the View Tapered Calculations screen
   
• Click on the latest entitlement period that corresponds with the employment end date
   
• Note the amount under the Tapered Ent column for the Entitlement category of WORK and C/CARE, if applicable
   
• Divide the amount of tapered WTC by the number of days in the entitlement period (A4)

Then

• If you have previously noted a figure (A3) at step 17 and this figure is 27 or less, multiply (A4) by 28 to calculate the WTC 4 week run on payment
   
• If you have previously noted a figure (A3) at step 17 and this figure is 28 or more, multiply (A4) by (A3) to calculate the WTC 4 week run on payment, including any amount overpaid during the period the case was stuck
   
• If you have not previously noted a figure (A3) at step 17, multiply (A4) by 28 to calculate the WTC 4 week run on payment

• If childcare was in payment when the claimant’s hours reduced, repeat this calculation for the tapered childcare and add the resulting figure to the WTC run on

Note: When performing the above calculation, always round in the claimant’s favour

Then

• If the case is

• RLS, go to step 34
   
• Not RLS, go to step 20

Use Function VIEW HOUSEHOLD NOTES to check whether the claimant’s employment change was reported at least 4 weeks after the employment end date

• If the employment change was reported and processed 4 weeks or more after the employment end date, go to step 23
   

• If the employment change was reported and processed within the 4 weeks after the employment end date, go to step 21

Use Function VIEW OVERPAYMENT

• Go to the View Overpayment screen
   

• Has an overpayment only been created on a date before the employment end date?

• Yes, go to step 26
   

• No, has an overpayment been created on a date before and after the employment end date?

• Yes, go to step 26
   

• No, has an overpayment only been created on a date after the employment end date?
   

• Yes, make a note of the outstanding amount of WTC overpaid in the Overpayment Summary field on the TC648 Calculation Work sheet and then go to step 22
   

• No, go to step 22

• On the View Overpayment screen, click on the [HH Account] button. You will be taken to the View Award Period Summary screen
   
• Check the amount shown for ‘Direct payments made up to today’ for WTC and record the amount on the TC648 Calculation Work sheet

• If the amount shown is equal to or more than the calculated run on figure shown on the TC648 Calculation Work sheet, then the WTC is sufficient, go to step 23

• If the amount shown is less than the calculated run on figure shown on the TC648 Calculation Work sheet, then the WTC is not sufficient

• If there is no outstanding overpayment of WTC created after the employment end date, go to step 26
   
• If there is an outstanding overpayment of WTC created after the employment end date, go to step 25

Does the in year adjustment message display on the View Award Period Summary screen?

Or

• Yes, and there is an outstanding overpayment of WTC created after the employment end date, go to step 25
   
• Yes, but there is no outstanding overpayment of WTC created after the employment end date, go to step 26
   
• No

• Cancel out of Function VIEW HOUSEHOLD ACCOUNT

Then

• Use Function VIEW CLAIM SUMMARY and go to the View Claim Summary screen
   
• Click on the [A Versions] button and check whether the income used in the calculation has reduced during the tax year

• If the income has reduced, and there is an outstanding overpayment of WTC created after the employment end date, go to step 25
   
• If the income has reduced, but there is no outstanding overpayment of WTC created after the employment end date, go to step 26
   
• If the income has not reduced, go to step 24

• Go to the Select Award screen
   
• Are there any previous awards with a status of ‘Open’?

• Yes, and there is an outstanding overpayment of WTC created after the employment end date, go to step 25
   
• Yes, but there is no outstanding overpayment of WTC created after the employment end date, go to step 26
   
• No, go to step 27

Note: If the amount you have just calculated is a minus figure go to step 26 and issue the full amount of the WTC 4 week run on by cashcheque

Then

• Go to step 26

• Issue the amount of the 4 week run on that you have calculated, less any outstanding overpayment that you have deducted at step 25 if appropriate by manual cashcheque. Follow the guidance in Completing The Screen Based Form R92TC

Note:If you have come to this step from step 1, ICPS will have told you the amount of the cashcheque to be issued

Then, as it is important that this cashcheque is notposted to the claimant’s account, take the following action before sending to the Valuables Team

• Print the R92TC on pink paper

Then

• Make an entry on the Suspended Overpayments Remission Database detailing the total amount of the 4 week run on. Use Remission Reason ‘Customers who reduce their hours to less than 16 from April 07 and give claimants a 4 week run on of WTC’

Note:Although you have not actually made a remission, this database is capturing the cost of paying claimants a run on of WTC, so it is appropriate to record the amount here

Note:The manual cashcheque must be made payable to the claimant who was in receipt of WTC

• Have you adjusted the run on to consider any outstanding overpayment of WTC?

• No, go to step 31
   
• Yes, go to step 27

• Step 21, remit the full 4 week run on figure(s) shown on the TC648 Calculation Work sheet
   

• Step 24, remit the full 4 week run on figure(s) shown on the TC648 Calculation Work sheet
   
• Step 26, remit the amount you have deducted from the manual cashcheque

Note:This will be the amount of outstanding overpayment you noted at step 20

• Step 1, remit the amount advised by ICPS
   
• To remit the above

• Use Function MAKE REMISSION

Note: To use Function MAKE REMISSION, you must be in 'AMBS O/P Rec Maint Service'

• Go to the Select Award screen

Note: The Select Award screen will show all the awards in the period Current Year (CY) to CY-6

• Click on the award you want to apply the remission on to highlight it
   
• Click on the [OK] button. You will be taken to the Account Summary screen
   
• Go to step 28

• Click on the [Remit] button. The Create Remission screen will display
   
• Click on the remission class ‘5B Official Error’
   
• Enter either

• The amount of WTC that you have calculated as run on from the TC648 Calculation Work sheet

Or

• The amount you deducted from the manual cashcheque

Note: For remission class 5B (Official Error) you will be allowed to enter individual remission amounts for WTC and / or CTC. These can be greater than the outstanding overpayment, but must be less than or equal to the total amount of tax credits paid for the award

• Click on the [OK] button. You will be taken back to the Account Summary screen

Then

• If you have already completed the remission database at step 26, go to step 29
   
• If you have not already completed the remission database

• Make an entry on the Suspended Overpayments Remission Database detailing the remission. Use Remission Reason ‘Customers who reduce their hours to less than 16 from April 07 and give claimants a 4 week run on of WTC’
   
• Go to step 29

• ‘Balanced’

• The figure you have remitted will be displayed in the Adjustments field

And

• The outstanding overpayment figure will be displayed as zero

Note: You will have remitted the total overpayment

• Click on the [OK] button. This will update the computer with the change

Or

• ‘Open’

• The figure you have remitted will be shown in the Adjustments field

And

• The Overpayment Outstanding field will show the remaining amount to be recovered

Note: You will have remitted only part of the overpayment

• Click on the [OK] button. This will update the computer with the change

Then

• If the amount you have remitted is greater than the outstanding overpayment, BF the case for 48 hours to allow the computer to re-profile and then go to step 30
   
• If the amount you have remitted is equal to or less than the outstanding overpayment, go to step 31

1. If the amounts are not correct, you must go back to the Create Remission screen and correct the entry
    
2. You must ensure that you have clicked on the [OK] button and then you will have to access Function MAKE REMISSION again to take any further action
    
3. Once the computer has been updated with a remitted overpayment in full or in part, a posting will be recorded on the View Household Account Postings screen in Function VIEW HOUSEHOLD ACCOUNT. This will then invoke other functions to take further action

• Checking to see if details of the remission are now displayed

• If the case has not re-profiled, BF for a further 24 hours
   
• If the case has re-profiled, go to step 31

Note: There are 3 versions of the form TC935 to consider

TC935 for cases where the run on has been processed

TC935b for cases where the claimant is deceased

TC935c for cases where the change of circumstances has not been processed through to award and is being paid manually

• If you have paid the 4 week run on by manual cashcheque, take the details for completing the form TC935 from details on the TC648 Calculation Work sheet

• The ‘WTC due for ’ period is the 4 week period starting with the day after the claimant ceased working at least 16 hours a week
   
• The figure to complete for ‘Amount we have used to reduce a tax credit overpayment’ will be any overpayment figure that you have deducted from the 4 week run on or ‘nil’, as appropriate
   
• The ‘payment due’ date is 10 days from today’s date, if applicable
   
• If you have paid the full 4 week run on by cashcheque, do not include the optional text ‘You will shortly receive an amended tax credit award notice showing how this adjustment affects your award’

• If you have made a remission

• Use Function VIEW AWARD and go to the Select Award screen to check whether a new award version with an ‘Issue date’ has been created since you have made the remission

Then

• Use Function VIEW HOUSEHOLD ACCOUNT and go to the Postings screen and then the Schedule screen to obtain the following information that you need to complete the form TC935

• ‘Manual Remission for WTC’
   
• ‘Set Off Payment From WTC’ for the amount used to reduce a tax credits overpayment
   

•  ‘BACS Claimant Payment Out for WTC’ for the amount we will pay direct to the claimant
   

• ‘Due Date’

Note: The ‘WTC due for ’ period is the 4 week period starting with the day after the claimant ceased working at least 16 hours a week

Note:If a new award version with an ‘Issue date’ has been created, include the optional text ‘You will shortly receive an amended tax credit award notice showing how this adjustment affects your award’

If a new award version with an ‘Issue date’ has not been created, do not include the optional text ‘You will shortly receive an amended tax credit award notice showing how this adjustment affects your award’

Then, in both cases above

• Go to step 32

• If you have come to this step from step 4, there is no entitlement to the WTC 4 week run on

• If you are dealing with a referral from a Contact Centre or the Physical Change of Circumstances Team

• Record the following

‘ OW38 – WTC Run On not processed as claimant ceased work prior to 06/04/07. (Group/Team/Initials)’

• Take no further action

• If you are dealing with an entry on the ‘Suspend Overpayments’ Work List

• Record the following

‘ OW39 – WTC Run On – Suspended Overpayments Work List not processed as claimant ceased work prior to 06/04/07. (Group/Team/Initials)’

Then

• Use Function MAINTAIN WORKLIST to transfer the work list item to the relevant Management Unit. See the MU Table for the correct MU number
   
• Take no further action

• If a run on has been processed

• For cases where we have issued a cash cheque and/or made a partial remit, enter the following 2 messages

‘ OW26 – R92TC (No) Created (date) for (£) to be paid to App1/2 (del as req) – awaiting auth. Calculation = AV(a version)(WTC £+CCC £ / days x 28)(delete as appropriate)=(£).TCO(GB)GrpXX (initials)/(PID).Delete Current tax year plus 5 years (actual date)’

And

‘ OW34 – WTC run (£). Amount remitted (£). (£) paid by Giro Cheque. Claimant ceased working 16hrs from xx/xx/xx. TC935 sent by TCO (GB) Grp XX (initials)/ (PID). Delete Current tax year plus 5 years (actual date xx/xx/xx)’

• For cases where we have remitted and the balance to be paid is by cashcheque, enter the following message

‘ OW35 - WTC Calc = AV(a version)(WTC +CCC/days x 28) (delete as app) = (£). WTC (£).Amount remitted (£). (£) paid by BACS. Claimant ceased working 16hrs from xx/xx/xx. TC935 sent by TCO (GB) Grp XX (initials)/ (PID).Delete Current tax year + 5’

• For cases where we have fully remitted the run on and no payment is issued, enter the following message

‘ OW36 – WTC run on, (£) remitted. No pymt issued to Clmt. Clmt ceased working 16 hours from xx/xx/xx. Cal =AV(a version number)(WTC £+CCC£/days x 28) (delete as appropriate) = (£). TC935 sent by TCO (GB) Grp XX (initials) /(PID). Delete Current tax year + 5’

Note: If you are working an entry on the ‘Suspended Overpayments’ Work List and this message is already recorded you do not need to enter a further message

• If a run on has not been processed, enter

‘ OW04 - WTC Run on referral recd not processed as continuing WTC entitlement/claimant sentenced to prison (*delete as appropriate). No letter sent’

Or

‘ OW18 – WTC run on referral recd not processed as unable to contact the claimant to confirm employment ceased date. No letter sent’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Then

• If you are working a referral from a Contact Centre or Physical Change of Circumstances Team and have not noted a relevant entry on the ‘Suspended Overpayments’ Work List at step 16, go to step 33
   
• If you are working a referral from a Contact Centre or Physical Change of Circumstances Team and have noted a relevant entry on the ‘Suspended Overpayments’ Work List at step 16

Or

• If you are working an entry on the ‘Suspended Overpayments’ Work List

• Use Function VIEW OVERPAYMENT
   
• Go to the Maintain Overpayments screen
   
• Click on the Confirm Working Hours checkbox
   
• Click on the [OK] button

Note: This will set a signal to show that the overpayment is confirmed and if this is the only suspension reason, the ‘Suspended Overpayments’ Work List item will be deleted. The overpayment recovery cycle will continue

Then

• Go to step 33

• Yes, send all three parts of the R92TC to the Valuables team and then take no further action
   
• No, take no further action

‘ OW17- WTC run on (£XXXX). Claimant ceased working 16 hours from DD/MM/YY. Unable to process run on and issue TC935 until RLS is resolved.Calculation = AV(a version)(WTC £+CCC £ / days x 28)(delete as appropriate)=(£).(group xx team xx)’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• BF the case for 14 days
   
• Take no further action

• Yes, return to step 16 to process the run on
   
• No

• BF the case for a further 14 days

Note: In total BF the case for a total of 42 days (6weeks), periodically checking the case every 14 days

Note: If after 6 weeks the RLS marker has not been removed, we will no longer consider the 4 week run on for this case. However if a new ‘Entitlement has Ended’ stencil is received once the RLS marker has been lifted, we will consider paying the run on

• Send any case papers to storage. Follow the guidance in Preparing And Sending Documents For Storage
   

• Use Function MAINTAIN HOUSEHOLD NOTES to enter the following message

‘ OW33 – Unable to action 4 week run on referral. RLS marker still present after 6 weeks. Documents sent to storage. If run on still applicable, please complete new ‘Entitlement has Ended’ stencil. (group xx Team xx)’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes