User Requested Payment (Info)

There are occasions when a manual payment of tax credits needs to be made to a claimant. Function USER REQUESTED PAYMENT can be used to make these payments in the following circumstances. The payment requests must be

• For a household and award period selected from CY to CY-6

And

• The claim must not be pre-award

This function will allow you to

• Create one or more user requested payments for a household in a particular award period. When a payment is requested, an entry will be created on the ‘Authorise User Requested Payments’ Work List

And

• View one or more user requested payments for a household in an award period

The function will also allow a high level user to authorise or reject the issue of a user requested payment. When a payment request is authorised or rejected the entry on the ‘Authorise User Requested Payments’ Work List will be

• Automatically deleted, if it is the only work item

Or

• Updated if there are other work items to authorise or reject