Clerical Top Up After Referral Received Back From DMB - TCO Only (Info)

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Use this guidance if you have received a referral form TC871 from Debt Management and Banking (DMB), which recommends reduction of a claimant’s recovery rate.

The claim will be undergoing cross year recovery only, so the Function ADJUST IN YEAR PAYMENTS cannot be used.

You will therefore need to clerically calculate and administer clerical top up payments to the claimant to reduce the recovery.

You must complete a Clerical Top Up Worksheet whilst working through this guidance.