Wrong Payment Cancelled (Info)

There is an Action Guide for this subject, click on 'Next Page' to access it

This guidance must be followed when a payment has been cancelled in error. This may occur with

• A giro

Or

• A BACS payment

The system functionality is not available within the Tax Credit Office to correct an incorrectly cancelled payment. Any incorrectly cancelled payment must be reported to Revenue Finance (RF) Worthing. RF Worthing will correct the information held on the tax credit computer. The ‘Incorrect Payment Cancelled’ pro-forma must be completed in every case

Note: You must allow time for the incorrectly cancelled payment to be reversed before you can cancel the correct payment and complete your action

This action will ensure that end of year reconciliation and accounting is completed correctly.

Note: Currently it is not possible to reverse cancel Giros where two or more giros for the same amount are issued on the same day. There is a known system problem with these cases and any incorrectly cancelled giros of this type should be stockpiled until the problem is resolved