Validate High Value Payments (Info)

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High Value Payments (over £2000) made by Bankers Automated Clearing Service (BACS) need checking to ensure the claimant is receiving the correct entitlement and prevent overpayments

The check can be generated by

• A WAM referral from a Contact Centre

• A faxed referral from an Enquiry Centre

Or

• The production of a spreadsheet detailing the high value payments which is produced on a daily basis

Where there is current compliance activity on a claim or the claim has been finalised or terminated by Compliance, you must

• Not apply any amendments or changes to that claim

But

• First contact the relevant Claimant Compliance Officer (CCO) for further advice

The CCO will record their contact details and any compliance activity in the Application Notes field in Function CAPTURE APPLICATION or in Function MAINTAIN HOUSEHOLD NOTES