Setting And Removing Suspension Reasons (AG)

To deal with suspending and re-instating payments, consider steps 1 to 4 below

1	To Set a suspension reason, go to step 2 Remove a suspension reason, go to step 3
2	Note: Only one suspension reason can be set or removed each time you use the function Use Function MAINTAIN PAYMENT SUSPENSION Enter the claimant’s NINO in the Key Entry Data screen Click on the [OK] button. You will be taken to the Maintain Payment Suspension screen If the message ‘No match found’ displays, follow the guidance in No Trace Of Claim If a claim cannot be found, complete the M1 referral as instructed and take no further action If a claim can be found, use Function MAINTAIN PAYMENT SUSPENSION as above, then continue Note: The suspension reasons that are already set are shown in the top box, and those available to be set are shown in the bottom box. If the suspension reason that you want to set is already set, click on the [Menu] button and take no further action Click on the appropriate reason in the Suspensions Available To Be Set box to highlight it Click on the [Add] button Click on the [OK] button. When the message ‘Are you sure you wish to suspend payments to this applicant?’ displays To confirm suspension, click on the [Yes] button To cancel the suspension, click on the [No] button If there are further suspension reasons to be set, repeat the actions above Otherwise Take no further action
3	Before removing any suspension reason, check for Compliance activity. Follow the guidance in Identifying Compliance Activity If there is no Compliance activity, or Compliance do not require the claim, go to step 4
4	Use Function MAINTAIN PAYMENT SUSPENSION Enter the claimant’s NINO in the Key Entry Data screen Click on the [OK] button. You will be taken to the Maintain Payment Suspension screen If the message ‘No match found’ displays, follow the guidance in No Trace Of Claim If a claim cannot be found, complete the M1 referral as instructed and take no further action If a claim can be found, use Function MAINTAIN PAYMENT SUSPENSION as above, then continue Note: The suspension reasons that are already set are displayed in the top box Click on the appropriate reason in the Suspensions Currently Set box to highlight it Click on the [Remove] button If the message ‘The suspension reason you selected cannot be removed manually’ displays, the suspension cannot be removed clerically. It will be removed automatically when the appropriate change has been processed. Click on the [OK] button to close the message. Take no further action Note: If you have selected the wrong suspension reason, click on the correct one to highlight it and then click on the [Remove] button Otherwise Click on the [OK] button. If the last suspension reason has been removed the message ‘Are you sure you wish to re-instate payments to this applicant?’ displays To confirm removal of the suspension reason, click on the [Yes] button To cancel removal of the suspension reason, click on the [No] button Note: Removing the last (or only) suspension reason prompts re-profiling of the payment schedule. Any payments due to be paid to the claimant will be issued immediately

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