Direct Payment Enquiries - Specialist Teams (Info)

If you cannot resolve a BACS payment problem you will have to refer it to the Bank Liaison Team on form TC648, for advice. This specialist team will resolve the problem and return the case to you.

The Bank Liaison Team will deal with cases where further enquiries have to be made into BACS payments. This will include

• Tracing BACS payments

• Transferring BACS payments

• Resolving BACS payments made into incorrect accounts

• Recalling BACS payments. (Any request on form TC648 must be faxed to the Bank Liaison Team by 11:45 am on the day before the payment is due into the claimant's account to enable them to stop the payment from being issued)

Note: The form TC648 must be clearly marked 'BACS RECALL' so the Bank Liaison Team can identify the cases

Once the specialist team has settled the enquiry they will notify you of their results to enable you to finalise the case.

If you receive a request for payment into a foreign bank account, forward the completed form TC648 to Bank Liaison TCO (Belfast)

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)